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SaleHoo Email

  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    SaleHoo Email

    Posted 14 Oct 11 7:06 pm.

    Hi,

    I installed thunderbird for my email but it doesn't work so I would like to know if I can downloade microsoft outlook for free somewhere ?

    thanks you :)
  • avatar

    by: fm1234
    SaleHoo Master Member
    593 posts

    Re: SaleHoo Email

    Posted 15 Oct 11 8:52 pm.

    What kind of issue is Thunderbird giving you? I've been using it for years; would be happy to try to help or point you in the direction of help to get it going.

    Frank

    "Failure is not when you fall down. Failure is when you don't get back up."

    --J.J. Luna

  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 16 Oct 11 5:42 pm.

    Well I can't receive or send email ...
  • avatar

    by: fm1234
    SaleHoo Master Member
    593 posts

    Re: SaleHoo Email

    Posted 16 Oct 11 7:45 pm.

    Does it give you any specific error message when you try to send an e-mail?

    "Failure is not when you fall down. Failure is when you don't get back up."

    --J.J. Luna

  • avatar

    by: planes
    Forum Moderator
    843 posts

    Re: SaleHoo Email

    Posted 18 Oct 11 5:41 am.

    Did you set the outgoing and incoming to the proper POP and SMTP setting.
  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 18 Oct 11 3:02 pm.

    Maybe not which one goes in outgoing and incoming ... maybe that my problem.
  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 20 Oct 11 1:30 am.

    When I try to send an email it says :
    The connexion to the server SMTP ''mail.ddmemail.com'' has expired.
  • avatar

    by: planes
    Forum Moderator
    843 posts

    Re: SaleHoo Email

    Posted 20 Oct 11 3:05 am.

    When I try to send an email it says :
    The connexion to the server SMTP ''mail.ddmemail.com'' has expired.
    You need to find out the POp and SMTP settings from your internet provider.
  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 20 Oct 11 2:15 pm.

    aahh I thought I had to take the one that salehoo give ...?
  • avatar

    by: fudjj
    SaleHoo Staff
    2969 posts

    Re: SaleHoo Email

    Posted 20 Oct 11 8:49 pm.

    No, it's as Planes has indicated above, these come from you IP themselves. Just contact their support and that will be sorted in no time.

    Marc Ransom

    Community Manager
    SaleHoo.com

    About the Community Manager

  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 20 Oct 11 9:26 pm.

    Let's say my internet is with Bell ... I need to contact them for my pop and SMTP ?
  • avatar

    by: fudjj
    SaleHoo Staff
    2969 posts

    Re: SaleHoo Email

    Posted 20 Oct 11 9:32 pm.

    Yep!

    Marc Ransom

    Community Manager
    SaleHoo.com

    About the Community Manager

  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 26 Oct 11 1:00 am.

    they told me since it the email from SaleHoo ... it is SaleHoo that should give me my pop and my SMTP ...

    where I find it ?
  • avatar

    by: richellemonfort
    SaleHoo Staff
    3734 posts

    Re: SaleHoo Email

    Posted 26 Oct 11 2:14 am.

    Hi Christopher,

    I'm not that familiar with setting this up but I asked one of our senior staff to help out and he suggested -

    POP3

    server
    mail.ddmemail.com
    username
    link hidden (your full email address)
    password
    ******** (your password)

    SMTP

    server
    mail.ddmemail.com
    username
    link hidden (your full email address)
    password
    ******** (your password)

    Kindly make sure that SSL is not checked in the POP3 and SMTP configuration. If you are still getting error, please prepare a screenshot and email it to us at link hidden

    Please let us know how you get on.

    Hope this does the trick :)

    Richelle

    Customer Support
    SaleHoo Group Limited
    Sell more with your own professionally designed and search optimized e-commerce website. Check out SaleHoo Stores now!

  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 26 Oct 11 8:30 pm.

    It says that thunderbird didn't find the paramter or information to create the mail.
  • avatar

    by: richellemonfort
    SaleHoo Staff
    3734 posts

    Re: SaleHoo Email

    Posted 26 Oct 11 11:51 pm.

    Hi Christopher,

    Thanks for your quick update and sorry it still didn't quite work.

    I have forwarded all thread to our technical staff and hopefully he can figure it out in the next couple of days :)

    We will update you and this thread once we get his feedback.

    Talk to you soon!

    Richelle

    Customer Support
    SaleHoo Group Limited
    Sell more with your own professionally designed and search optimized e-commerce website. Check out SaleHoo Stores now!

  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 27 Oct 11 2:06 am.

    Alright thanks you!

    waiting for your update :P
  • avatar

    by: Christopher12
    SaleHoo Junior Member
    38 posts

    Re: SaleHoo Email

    Posted 31 Oct 11 2:01 pm.

    Hi,

    Do you have any answer concerned about my email problem ...?
  • avatar

    by: richellemonfort
    SaleHoo Staff
    3734 posts

    Re: SaleHoo Email

    Posted 31 Oct 11 9:53 pm.

    Hi Christopher,

    Sorry for the delay, please note that our technical staff is working on the issue. He had to first install thunderbird since he is not currently using it. I have sent a follow up and I have forwarded your post to him as well.

    I will let you know as soon as he updates us.

    Cheers!

    Richelle

    Customer Support
    SaleHoo Group Limited
    Sell more with your own professionally designed and search optimized e-commerce website. Check out SaleHoo Stores now!

  • avatar

    by: richellemonfort
    SaleHoo Staff
    3734 posts

    Re: SaleHoo Email

    Posted 3 Nov 11 12:27 am.

    Hi Christopher,

    As advised by our senior staff members - please use the following settings:

    Your Name: (Your Name)
    Email Address: link hidden (Your Salehoo Store Mailbox)
    Password: (The Password you used when you created the mailbox)

    A) Normal Settings

    Incoming: POP3
    Server Hostname: mail.ddmemail.com
    Port: 110
    SSL: None
    Authentication: Normal password

    Outgoing: SMTP
    Server Hostname: mail.ddmemail.com
    Port: 587
    SSL: None
    Authentication: Normal password

    B) Alternatively, if they would like to use secure connection when sending messages, they should use the settings below:

    Incoming: POP3
    Server Hostname: mail.ddmemail.com
    Port: 110
    SSL: None
    Authentication: Normal password

    Outgoing: SMTP
    Server Hostname: mail.ddmemail.com
    Port: 465
    SSL: SSL/TLS
    Authentication: Encrypted password

    Please note that this setting does not only apply to Thunderbird, it should also work with Outlook, Outlook Express, Mac email client and others.

    Hope this helps :)

    Richelle

    Customer Support
    SaleHoo Group Limited
    Sell more with your own professionally designed and search optimized e-commerce website. Check out SaleHoo Stores now!