paypal problem, please help

  • avatar

    by: White-Pole
    SaleHoo Senior Member
    64 posts

    paypal problem, please help

    Posted 15 Jul 06 8:29 am.

    Hi,

    I have problem here, please help :(

    6 days ago I have recieve this email

    'As part of our security measures, we regularly screen activity in the
    PayPal system. During a recent screening, we noticed an issue regarding
    your account.

    We have observed activity in this account that is unusual or potentially
    high risk.

    Case ID Number: PP-182-051-167

    For your protection, we have limited access to your account until
    additional security measures can be completed. We apologize for any
    inconvenience this may cause.

    To review your account and some or all of the information that PayPal used
    to make its decision to limit your account access, please visit the
    Resolution Center'

    Then I go to the resolution center, and they ask me to do the following to resolve the problem.

    Paypal requires a copy of certain documents for verification purposes to return your account to regular standing. For speedy processing, please use our customized cover sheet which contains a barcode to directly attach your faxed documents to your account.

    Please fax each of the following documents:

    - Proof of address
    Utility Bill

    - Contact information (phone number, email, etc.) for your supplier or suppliers
    Please ensure that your faxed documents are valid and legible. As always, any personally identifying information that you submit to PayPal will remain secure and will never be transmitted to any third party.

    Then I dont quite understand and dont have fax machine so, I just sent all my suplier information like adderess, contact number, contact person, etc. Bill also included. All I sent by email. I zip all the file together and sent to customer service.

    But then I have wait for around 3 days, but no reply until now.
    :( :? :shock: :cry: WHAT SHOULD I DO NOW???

    While all my ebay transaction is being hold and all my customers are gonna complaint me...

    Please help me anybody... Thank you for reading so long message :oops:
    Thank you in advance :)
  • avatar

    by: tab10us
    SaleHoo Master Member
    230 posts

    Re: paypal problem, please help

    Posted 15 Jul 06 2:19 pm.

    that doesn't sound right.. might have been spoof
  • avatar

    by: White-Pole
    SaleHoo Senior Member
    64 posts

    Re: paypal problem, please help

    Posted 15 Jul 06 2:55 pm.

    No, I dont think so. When I go to link hidden to my account, it is show me like this.

    I donno how? please help
  • avatar

    by: adonnadio
    SaleHoo Junior Member
    25 posts

    Re: paypal problem, please help

    Posted 15 Jul 06 4:45 pm.

    Did you link through the email that was sent to you or did you log in to your PayPal account? If you have not telephoned PayPal you should immediately. Could be you have received a spoof; you need to change your password and call PayPal. Never logon through any email you receive. Good Luck.
  • avatar

    by: Jennifer77
    SaleHoo Master Member
    163 posts

    Re: paypal problem, please help

    Posted 24 Jul 06 1:34 am.

    Did you ever get this fixed? Any update on it?

    i got that email awhile back and i think i postred about iton here ..but i just trashed the email. Never got another from them either so im assuming it was a spoof.
  • avatar

    by: mslilly
    SaleHoo Master Member
    180 posts

    Re: paypal problem, please help

    Posted 24 Jul 06 2:36 am.

    If you haven't done so, you should just call paypal - that looks like a spoof email to me...fake!

    Let us know!
  • avatar

    by: Centercorp
    SaleHoo Master Member
    178 posts

    Re: paypal problem, please help

    Posted 24 Jul 06 3:26 am.

    Its not a spoof most likely, because that same thing happened to me and its legit. Call paypal and ask for an agent, they'll let you know what to do. the number is - 1-402-935-2050. That particular case of yours is simply stating that paypal doesnt know where your funds are coming from or what you are selling. I know its hard, but you're gonna have to give them your supplier's contact info and a description of what you sell and what they normally sell for. One of the things that causes this to happen is when you ship without using thier shipping system, so all they see is that you are recieving money from ebay and not shipping your product. They also want to guard against you or anyone getting thier goodies off the back of a Walmart truck or something :). Its a punk to deal with, but what we did while this was being settled is to tell the agent on the phone to lift part of the limited account so that we can at least recieve funds, but leave the rest of the limitations on until the situation is resolved. It took us 3 days to resolve this. Hope this helps!

    -Benjamin
  • avatar

    by: Anonymous user
    SaleHoo Master Member
    164 posts

    Re: paypal problem, please help

    Posted 24 Jul 06 11:49 pm.

    Never 'login' to Paypal from an email. Always login directly to their site. The best bet to resolve this is to call them, as was previously suggested.
  • avatar

    by: White-Pole
    SaleHoo Senior Member
    64 posts

    Re: paypal problem, please help

    Posted 25 Jul 06 1:30 pm.

    what Centercorp said is true... it is not a spoof
    and I have submit my information to them, and its ok now.

    Thank you so much for everybody help.

    But now I have another problem.

    I sold out a products at ebay, then this ebay things hapend to me, so the products was pending for quite long.

    Then the buyer claim me to paypal. And my account limited again.........

    Then After I solve the problem with paypal, I ship the products to the buyer in ebay.

    After today, the buyer has recive the products. I know because I track the item from DHL.

    But the buyer still not take the claim out yet.
    So until now, my account is still limited, while I have so many orders pending.........

    Oh this is really piss me off
  • avatar

    by: mslilly
    SaleHoo Master Member
    180 posts

    Re: paypal problem, please help

    Posted 25 Jul 06 1:39 pm.

    Are you talking about a dispute or something with Ebay? Or a claim with Paypal. There are ways to release claims with Paypal, do they have your funds frozen or something? Until this buyer receives his products? If so, you can go into the resolution - click into the claim, and type a memo to him - tell him the claim is still pending, and you want to close it!

    I'm not quite sure what you mean, claim? Why did this person file a claim? Ebay or Paypal?

    You may have to email or call the source to ...Paypal/Ebay?
  • avatar

    by: White-Pole
    SaleHoo Senior Member
    64 posts

    Re: paypal problem, please help

    Posted 25 Jul 06 2:25 pm.

    I think is ebay..

    Beacuse she is an ebay buyer.

    it is a dispute and make my paypal account limited.

    I have contact her and ask her to close the dispute but until now no reply from her....

    yes the dispute is until she receive the products, but she already accept the products and I have sent the tracking number to paypal also
  • avatar

    by: Centercorp
    SaleHoo Master Member
    178 posts

    Re: paypal problem, please help

    Posted 25 Jul 06 5:42 pm.

    I think what has happened is an unfortunate twist of events here. Paypal, in wanting to know what you were doing and wanting more information as to your suppliers, limited your account, which essentially froze your business, so you couldnt pay your supplier to give your clients thier products. Then, while this whole debockle is going on your clients are getting pissed and file a claim with paypal for an unrecieved item. So right as you solve your first problem, this paypal claim from your client has frozen you yet again. The vicious cycle of paypal idiocy. My suggestion, call paypal, tell them that you need to pay your manufacturer to get the products to your clients, also remind them that the reason this whole thing is happening is because they froze your account in the first place, thus locking up your business. Give them the tracking number of the DHL shipment from your client as well, that might help.

    -Benjamin
  • avatar

    by: White-Pole
    SaleHoo Senior Member
    64 posts

    Re: paypal problem, please help

    Posted 26 Jul 06 4:23 am.

    Yeah.... I will do that... as u suggest..
    I will email them... see how it goes..

    I will let you guys know ok

    Thanx anyway
  • avatar

    by: yanjun
    SaleHoo Junior Member
    17 posts

    Re: paypal problem, please help

    Posted 31 Jul 06 10:48 pm.

    I personally never had any dispute with paypal. But have anyone of you had like thousands of dollars forfeited?

    I just wanted to know cause I'm going to deal alot on paypal and is just a little worried. If you search on google, there is a website called paypal horror stories?

    Anyway, if any of you guys had any dispute before, I'm sure people would like to hear about it.
  • avatar

    by: pskygnt
    New SaleHoo Member
    5 posts

    Re: paypal problem, please help

    Posted 20 Aug 06 1:19 am.

    i wonder what it takes to start a pay sight like paypal?
  • avatar

    by: tab10us
    SaleHoo Master Member
    230 posts

    Re: paypal problem, please help

    Posted 20 Aug 06 4:08 am.

    probably a lot... i know i wouldn't feel safe about it knowing that no one has never used it. i mean yeah it would be AMAZING money. just think.. probably at least 10,000 transactions a day go through paypal. Most fees would be an average of $2 or more. That's at least $20,000 a day that paypal gets!!! AMAZING!
  • avatar

    by: trillionstar
    SaleHoo Senior Member
    66 posts

    Re: paypal problem, please help

    Posted 20 Aug 06 5:53 am.

    yes..... Paypal does limiting people's accounts. Check this out. link hidden

    Well... It is posted up by one of merchant account seller. However, it s worth it to see them and have a read.

    Salehoo, please post up a blog that discusses about paypal and solutions of problem which relates to paypal.

    Guess it will help us :)
  • avatar

    by: White-Pole
    SaleHoo Senior Member
    64 posts

    Re: paypal problem, please help

    Posted 24 Aug 06 7:18 am.

    Everyone.. just go to google and search for paypal nightmare or paypal horror, you will get a lot of story about paypal and from there it will help you and give clearer view about paypal.
  • avatar

    by: BBBulk
    SaleHoo Junior Member
    19 posts

    Re: paypal problem, please help

    Posted 11 Sep 06 2:24 pm.

    My suggestion is to just bomb the whole fecking building. End of story. No matter where I go I read stories of peoeple scammed by paypal. How they are still waiting on hundreds of dollars from them for weeks if not months. They dont make money of the 2.9% fee, rather limiting peoples account to the point where its impossible to regain normal status on it. So whose with me!!!!
  • avatar

    by: durashka
    New SaleHoo Member
    2 posts

    Re: paypal problem, please help

    Posted 7 Sep 07 1:45 pm.

    Paypal sucks. That happened to me. I send all the documentations that they needed. My customer received his item. I talked with paypal agent and he told me that they've got all that they needed and that my account limitations will be lifted in 24 hours. The next day paypal informed me that they are closing my paypal and ebay accounts and don't want to do business with me . They told that they will hold my money for 180 days -6 monthes .So now I have no money and my item was delivered to buyer .