mabullas 30/03/2007 15:29
I emailed them about something to do with my order (it had the status marked as 'not finished' and I wasn't sure if something had gone wrong during checkout). They emailed me back within a day.
But check the email address you used. At first I tried hitting reply after receiving a statement from them and that didn't get through. Then I tried sales@.... and it didn't get through. But orders@.... did get through OK. I think they have multiple addresses that work for their outgoing email but not for their incoming email (probably autoresponders). It's a matter of getting the right email address to use, and it can be not all that clear on their site.