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Trouble with DHGate

  • avatar

    by: mavrik5150
    SaleHoo Junior Member
    35 posts

    Trouble with DHGate

    Posted 30 Jul 06 12:52 am.

    Hello everyone,

    I'm having a bit of a problem with DHGate and was wondering if anyone else had this same problem.

    So I purchased 5 Ipods from a seller who had really good feedback and a high score from there site. I used Paypal to pay for the order on 7/20 and the listing said it would take 3 business days to complete the order and ship them out. I e-mailed DHGate on 7/27 (1 week after payment) to find out if the seller shipped the items since my order status still shows a 'waiting for seller' display and I've recieved no e-mail. The DHgate employee (named Andy) e-mailed me back and said he checked with the seller and the items have shipped and I should log back in to check the status. I asked Andy if he could get me a tracking number so I can see what day they would arrive and so far I've got no response, and the status of my order still says 'waiting for seller'.

    Has anyone had problems like this, and should I just file a complaint with Paypal to get my money back or wait another week for a response?
  • avatar

    by: mslilly
    SaleHoo Master Member
    180 posts

    Re: Trouble with DHGate

    Posted 30 Jul 06 3:51 am.

    Well, I think maybe wait another couple more days. Shipping just could be slow. I think someone posted their shipping was slow ...somewhere here?

    After around 18 to 21 days I'd then be worrying! :) :lol:
  • avatar

    by: mavrik5150
    SaleHoo Junior Member
    35 posts

    Re: Trouble with DHGate

    Posted 30 Jul 06 6:23 am.

    Thanks,

    Actually I just checked my e-mail about 2 minutes ago and I just got an e-mail with the tracking number and everything. Although it is a bit longer than they stated, it's good to know that the items are shipping. Thanks again.
  • avatar

    by: tab10us
    SaleHoo Master Member
    230 posts

    Re: Trouble with DHGate

    Posted 31 Jul 06 3:42 am.

    it always takes dhgate's website awhile to update the status of the payment and stuff like that
  • avatar

    by: Direct-Consumer
    SaleHoo Master Member
    159 posts

    Re: Trouble with DHGate

    Posted 3 Aug 06 10:50 pm.

    Alot of suppliers from dhgate take a few days just to process the order and then they ship it. They post the processing days on the listings.
  • avatar

    by: christiques
    New SaleHoo Member
    4 posts

    Re: Trouble with DHGate

    Posted 27 Oct 06 11:55 pm.

    Check the tracking number... it may be bogus.. which is what happened to me with them. I think they are enjoying our foolishly spent American dollars.
  • avatar

    by: jandd111
    SaleHoo Junior Member
    19 posts

    Re: Trouble with DHGate

    Posted 7 Nov 06 4:27 pm.

    HAd a much better experience with China vasion only 10 days to receive order in Canada, not bad from the time i placed order, some USA suppliers are slower than that.