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Tips for users on how to deal with DHGate.com

  • avatar

    by: bayericlowe
    SaleHoo Master Member
    485 posts

    Tips for users on how to deal with DHGate.com

    Posted 13 May 07 12:23 am.

    Well I decided to make this topic because I think I have seen more complaints and more bellyaches about this website than any other site, and I think that it just might be a good guide for noobs and other startups who want to use DHGate.

    So hopefully you read it and think to yourself 'Yeah I should probably do that and will next time' as it will save you lots of bellyaches and frustrations imo.

    DHGate is as you know a Chinese wholesaler source list for Chinese wholesalers.

    Now if you know anything about Chinese, you know that they both make quality goods and cheap goods but that in some cases they are sheer knockoffs.

    So the first thing you should do when you login to DHGate, is find the goods you want to sell and then contact the seller.

    The seller/distributor will normally be immediately responsive, and under your 'my messages' tab will start a comprehensive dialogue with you about the goods they are selling.

    Keep this going for at least a few hours, and if you sell jewelry immediately ask this question:

    'Does the set come with its original box, as well as warranty certificates included?'

    Most of the sellers are fairly honest.

    They will say either 'Yes it does, and we know you will be pleased.' or they will say 'No it does not, but its still good'

    If you get the answer 'No it does not, but its still good' then unless the seller is joking, run away from them like the plague and BLOCK them from doing business with you!!!!

    Further, warn other people off of sellers like this who try to haggle a deal. If they say no, that means the item is very LOW QUALITY and is a knockoff.

    If they say yes, it could STILL be a knock off but you are likely not have trouble with it because it is CERTIFIED and 98% of the risk is immediately cut out.

    So proceed to question 2.

    'Does it come with its ORIGINAL box and is it in stock?'

    Believe it or not, SOME sellers will rip someone off by simply sending them something in stock because the item they ordered is OUT OF STOCK. So you need a yes or no.

    If they answer 'Yes and the box is included' you should proceed to order one copy. If they answer 'no we do not' run from them like the plague yet again.......ward anyone off that one!!!!

    Finally at the end you gotta ask them how old the item is......Age makes a huge difference....with anything I've found.

    If for any reason you still got a question, you can contact DHGate anytime day or night they are a very open service.

    But if they answer all three of the questions, and you know your seller, the risk is much lower and at that point just order it. Order one copy and if anything happens, report it. If its good then congrats, keep ordering from them! And recommend that one but stay away from the others and ward people off 'em!

    Always remember to ask how many in stock when you ask whether they have something in stock, think before you leap!

    And save time and alot of energy by checking the number rating under their feedback rating. This is the powerseller rating, and if its 20 or above that will give you a good indicator of whether they will be a problem or not.

    Even if they have a high 100 feedback rating, if their powerseller rating is low or non-existant(the number below that) then you are not advised to deal with them. Check them out, always ask before you order and always be thorough!
    This has been your how-to guide to DH Gate hope its been helpful. Remember they always answer questions, so definitely don't trust anyone who seems to never respond. I learned the hard way. 8)
  • avatar

    by: vgs1953
    SaleHoo Junior Member
    18 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 13 May 07 1:01 am.

    Thanks for the helpful tips :D
  • avatar

    by: jimmy_huber
    SaleHoo Master Member
    2868 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 13 May 07 7:10 am.

    Great info, I smell a sticky. :D

    Wholesale Directory by SaleHoo

  • avatar

    by: bayericlowe
    SaleHoo Master Member
    485 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 2 Jun 07 8:13 pm.

    Topped
  • avatar

    by: bayericlowe
    SaleHoo Master Member
    485 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 5 Jun 07 4:59 am.

    Lets talk about counterfeits now and why its easy to tell if someone is selling bootlegs.

    See this for an example:

    link hidden

    This, is a Nintendo DS Counterfeit.

    This would be illegal to sell on almost any place. It might even be illegal to sell it in your home town, except say off craiglist.

    Nintendo does not endorse in any form this product.

    I know this officially, because I have spoken to the seller at length.

    He Shanghai2008 admits that there is no certificate with this item, and you can buy the warranty as optional.

    This is 100% proof he is selling counterfeits or low quality knock-offs. Not only that, Shanghai2008 has a powerseller rating of 50%!!!!!!!! 50% of the buyers who purchased from him, have been unhappy and complained!!! That seals the deal. He's selling bootlegs, and admits it.

    If THESE WERE legitimate 'replicas', the BOX would have the OFFICIAL Nintendo sign.

    They would have a CERTIFICATE OF AUTHENTICITY, which is further proof Nintendo authorized them to go ahead and sell.

    Since they do not, you want to run from them fast.

    ILLEGAL.

    Shanghai2008 is the kind of seller/supplier you must always stay away from on DHGate or any wholesale store!!!

    No matter what you do, you will get in trouble for selling his knock-offs. This is because none of them are certified. SHANGHAI 2008 IS SELLING BOOTLEG DS SYSTEMS ! :o
  • avatar

    by: jm0963
    SaleHoo Junior Member
    41 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 14 Jun 07 5:39 pm.

    I too have had mixed success with them. I have bought some things from them and been surpisingly happy and bought some things where I was pissed when I got the items. One instance they advertised as 'Authentic Chanel sunglasses' The price was up there in what wholesale Chanel's would cost and e-mails back in forth with asking a number of times for assurance these are authentics were replied with an emphatic 'YES'. Only when I got them, they were horrible. My wife saw them and said 'Please don't try to sell those!' When I opend the cases 1/2 of the glases had lenses which had fallen out. The hard cases were damaged and the lens clothes look like the were cut from an old t-shirt. So take DHgate for what it's worth and don't put yourself in a position where you can get harmed.

    Also, Jimmy had some good advice about using paypal. If you can find a seller who uses escrow, pay the escrow with your paypal. It's added protection.
  • avatar

    by: DropShipWholesalers
    SaleHoo Senior Member
    136 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 3 Jul 07 12:08 am.

    Here's an experience one of our members had with this company, use them at your own risk:

    'They accepted $1227.72 for a tv, my customer canceled the order next day, I canceled the order to dhgate.com that same day, 10 days later and i have had one stupid mail from them saying they will 'investigate and inform me' - they won't give the money back!

    The seller on dhgate.com cant even accept their so-called escrow service (even the chinese seller said they would be unlikely to get paid by dhgate so refused to accept the order anyway) - i cancelled within 24 hours of paying, and have now had to escalate it to a paypal claim / chargeback. THEY SUCK!

    DO NOT EVER GIVE ANY MONEY TO DHGATE. I STAND TO LOSE $1227 and my reputation, not to mention facing prosecution in the UK for failing to refund a distance-selling transaction within 7 days (thats the law here)

    i could be hauled up in court and ruined because of these bastards.

    To date 10 days later i have had 1 email from them with 2 sentences in it.

    'Dear buyer, sorry for your problems. We investigate and tell you outcome'
  • avatar

    by: naruto-rocks
    New SaleHoo Member
    1 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 3 Jul 07 5:14 am.

    Oh my lord. I'm glad I read this post. Thank you. :D
    Affordable Graphics & Web Design: link hidden
  • avatar

    by: uniqueprodut786
    New SaleHoo Member
    3 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 13 Jul 07 4:23 am.

    I would like to know top 10 products which are hi
    in demand and have low seller competetion which i can sell online in USA.I need the authentic dropshipper,wholesaler who offers those products at competative price?
  • avatar

    by: jm0963
    SaleHoo Junior Member
    41 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 16 Jul 07 10:44 pm.

    ^^^^^^ You need to read some of Jimmy's posts. He explains the work involved in selling and researching your market.
  • avatar

    by: Nik79
    SaleHoo Junior Member
    19 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 29 Aug 07 11:49 pm.

    I recently dealt with DHgate, the service was ok, i got 1 pair of adidas from one seller (these were authentic) and 8 x Jordan 1 retro from another (all where fakes). It took 2 weeks to get to me and the boxes where damaged, the adidas box was damaged to. They use ems shipping, Beware about getting shoes of DHgate these are the n.o 1 fake/knock offs

    1. Jordans (all Jordans)
    2. Air force 1s (all of them)
    3.Nike sb dunks (
    4.Actually all Nikes

    Jordans are highly duplicated and fakes,

    Adidas sellers are quite authentic, but do a single order 1st, and ask heaps of questions.

    Use paypal only, dont get fooled by the wire transfer at all. Less mess.
  • avatar

    by: jbarnhart
    New SaleHoo Member
    7 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 30 Aug 07 10:12 pm.

    You know, Paypal actually offers NO protection! I just found this out the hard way. I ordered 4 sets of golf clubs to dropship on ebay, they turned out to be horrible quality, 2 people filed claims against me, I filed claims against DHGATE. Paypal gave my customers their money back (which i agreed with!) but automatically denied my claims to DHGATE-end of transactions! CLAIM DENIED. This is because paypal only offers buyer protection for ebay transactions. So, I had to pay my customers back for all the clubs, and I get dont get my money back from DHGATE, AND, my clubs have been shipped back--where does that leave me??? Over $1000 in the whole--IM PISSED!
    Be CAREFUL!
  • avatar

    by: bayericlowe
    SaleHoo Master Member
    485 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 31 Aug 07 9:27 pm.

    Be VERY careful!!!!!!!!

    This advice is NOT fool proof!!!

    Its only how to stay safe a good percentage of the time.

    If you do not know your seller REALLY well, do not use DHGATE at all!!

    Use a full warehouse supplier and stock up the wholesale items yourself. Or use another source besides them, because there are MANY bad items on DHGATE as well as many good.
  • avatar

    by: BINBS
    New SaleHoo Member
    6 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 27 Oct 07 11:17 am.

    When i've bought off DH Gate, i've sent the money to DH Gate. They then hold the money until you notify them that you have received the goods, they then release the money to the seller
  • avatar

    by: nez
    New SaleHoo Member
    7 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 31 Oct 07 9:35 pm.

    anyone know anything about the quality of the nintendo wii's on dhgate. I have found a seller with really good feedback and am taking the time to ask lots of questions and get as many pictures as i can from him. Just wondered if someone could save me some time.

    thanks
  • avatar

    by: don-camilo84
    New SaleHoo Member
    9 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 1 Dec 07 12:17 am.

    Could anyone tell me what the customs charge is for importing to the USA from China... For say $5000 worth of electronics??
  • avatar

    by: Bee88
    SaleHoo Junior Member
    14 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 12 Dec 07 9:42 pm.

    Can you name the seller?

    anyone know anything about the quality of the nintendo wii's on dhgate. I have found a seller with really good feedback and am taking the time to ask lots of questions and get as many pictures as i can from him. Just wondered if someone could save me some time.

    thanks
  • avatar

    by: wagtrading
    SaleHoo Senior Member
    60 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 14 Jan 08 9:39 pm.

    i've never delt with anything from DHGate, but i've heard they sell what they say.

    Thing is i've seen legit items advertised on their for awesome prices (and they claim to be legit) does this mean they are, or is it possible to be scammed by DHGate to an extent where you don;t get any thing?
  • avatar

    by: chinawholesaler
    SaleHoo Senior Member
    137 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 29 Feb 08 8:34 pm.

    lol
  • avatar

    by: tdhayes002
    New SaleHoo Member
    1 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 5 Mar 08 3:39 pm.

    I have found incredibly high shipping prices on DHGate, in some cases the shipping charges were 2 or 3 times my order amount. Has anyone else found this situation, is there anyway to get these costs lowered?