Tips for users on how to deal with DHGate.com

  • avatar

    by: bayericlowe
    SaleHoo Master Member
    486 posts

    Tips for users on how to deal with DHGate.com

    Posted 13 May 07 12:23 am.

    Well I decided to make this topic because I think I have seen more complaints and more bellyaches about this website than any other site, and I think that it just might be a good guide for noobs and other startups who want to use DHGate.

    So hopefully you read it and think to yourself 'Yeah I should probably do that and will next time' as it will save you lots of bellyaches and frustrations imo.

    DHGate is as you know a Chinese wholesaler source list for Chinese wholesalers.

    Now if you know anything about Chinese, you know that they both make quality goods and cheap goods but that in some cases they are sheer knockoffs.

    So the first thing you should do when you login to DHGate, is find the goods you want to sell and then contact the seller.

    The seller/distributor will normally be immediately responsive, and under your 'my messages' tab will start a comprehensive dialogue with you about the goods they are selling.

    Keep this going for at least a few hours, and if you sell jewelry immediately ask this question:

    'Does the set come with its original box, as well as warranty certificates included?'

    Most of the sellers are fairly honest.

    They will say either 'Yes it does, and we know you will be pleased.' or they will say 'No it does not, but its still good'

    If you get the answer 'No it does not, but its still good' then unless the seller is joking, run away from them like the plague and BLOCK them from doing business with you!!!!

    Further, warn other people off of sellers like this who try to haggle a deal. If they say no, that means the item is very LOW QUALITY and is a knockoff.

    If they say yes, it could STILL be a knock off but you are likely not have trouble with it because it is CERTIFIED and 98% of the risk is immediately cut out.

    So proceed to question 2.

    'Does it come with its ORIGINAL box and is it in stock?'

    Believe it or not, SOME sellers will rip someone off by simply sending them something in stock because the item they ordered is OUT OF STOCK. So you need a yes or no.

    If they answer 'Yes and the box is included' you should proceed to order one copy. If they answer 'no we do not' run from them like the plague yet again.......ward anyone off that one!!!!

    Finally at the end you gotta ask them how old the item is......Age makes a huge difference....with anything I've found.

    If for any reason you still got a question, you can contact DHGate anytime day or night they are a very open service.

    But if they answer all three of the questions, and you know your seller, the risk is much lower and at that point just order it. Order one copy and if anything happens, report it. If its good then congrats, keep ordering from them! And recommend that one but stay away from the others and ward people off 'em!

    Always remember to ask how many in stock when you ask whether they have something in stock, think before you leap!

    And save time and alot of energy by checking the number rating under their feedback rating. This is the powerseller rating, and if its 20 or above that will give you a good indicator of whether they will be a problem or not.

    Even if they have a high 100 feedback rating, if their powerseller rating is low or non-existant(the number below that) then you are not advised to deal with them. Check them out, always ask before you order and always be thorough!
    This has been your how-to guide to DH Gate hope its been helpful. Remember they always answer questions, so definitely don't trust anyone who seems to never respond. I learned the hard way. 8)
  • avatar

    by: vgs1953
    SaleHoo Junior Member
    18 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 13 May 07 1:01 am.

    Thanks for the helpful tips :D
  • avatar

    by: jimmy_huber
    SaleHoo Master Member
    2919 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 13 May 07 7:10 am.

    Great info, I smell a sticky. :D

    Wholesale Directory by SaleHoo

  • avatar

    by: bayericlowe
    SaleHoo Master Member
    486 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 2 Jun 07 8:13 pm.

    Topped
  • avatar

    by: bayericlowe
    SaleHoo Master Member
    486 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 5 Jun 07 4:59 am.

    Lets talk about counterfeits now and why its easy to tell if someone is selling bootlegs.

    See this for an example:

    link hidden

    This, is a Nintendo DS Counterfeit.

    This would be illegal to sell on almost any place. It might even be illegal to sell it in your home town, except say off craiglist.

    Nintendo does not endorse in any form this product.

    I know this officially, because I have spoken to the seller at length.

    He Shanghai2008 admits that there is no certificate with this item, and you can buy the warranty as optional.

    This is 100% proof he is selling counterfeits or low quality knock-offs. Not only that, Shanghai2008 has a powerseller rating of 50%!!!!!!!! 50% of the buyers who purchased from him, have been unhappy and complained!!! That seals the deal. He's selling bootlegs, and admits it.

    If THESE WERE legitimate 'replicas', the BOX would have the OFFICIAL Nintendo sign.

    They would have a CERTIFICATE OF AUTHENTICITY, which is further proof Nintendo authorized them to go ahead and sell.

    Since they do not, you want to run from them fast.

    ILLEGAL.

    Shanghai2008 is the kind of seller/supplier you must always stay away from on DHGate or any wholesale store!!!

    No matter what you do, you will get in trouble for selling his knock-offs. This is because none of them are certified. SHANGHAI 2008 IS SELLING BOOTLEG DS SYSTEMS ! :o
  • avatar

    by: jm0963
    SaleHoo Junior Member
    41 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 14 Jun 07 5:39 pm.

    I too have had mixed success with them. I have bought some things from them and been surpisingly happy and bought some things where I was pissed when I got the items. One instance they advertised as 'Authentic Chanel sunglasses' The price was up there in what wholesale Chanel's would cost and e-mails back in forth with asking a number of times for assurance these are authentics were replied with an emphatic 'YES'. Only when I got them, they were horrible. My wife saw them and said 'Please don't try to sell those!' When I opend the cases 1/2 of the glases had lenses which had fallen out. The hard cases were damaged and the lens clothes look like the were cut from an old t-shirt. So take DHgate for what it's worth and don't put yourself in a position where you can get harmed.

    Also, Jimmy had some good advice about using paypal. If you can find a seller who uses escrow, pay the escrow with your paypal. It's added protection.
  • avatar

    by: DropShipWholesalers
    SaleHoo Senior Member
    136 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 3 Jul 07 12:08 am.

    Here's an experience one of our members had with this company, use them at your own risk:

    'They accepted $1227.72 for a tv, my customer canceled the order next day, I canceled the order to dhgate.com that same day, 10 days later and i have had one stupid mail from them saying they will 'investigate and inform me' - they won't give the money back!

    The seller on dhgate.com cant even accept their so-called escrow service (even the chinese seller said they would be unlikely to get paid by dhgate so refused to accept the order anyway) - i cancelled within 24 hours of paying, and have now had to escalate it to a paypal claim / chargeback. THEY SUCK!

    DO NOT EVER GIVE ANY MONEY TO DHGATE. I STAND TO LOSE $1227 and my reputation, not to mention facing prosecution in the UK for failing to refund a distance-selling transaction within 7 days (thats the law here)

    i could be hauled up in court and ruined because of these bastards.

    To date 10 days later i have had 1 email from them with 2 sentences in it.

    'Dear buyer, sorry for your problems. We investigate and tell you outcome'
  • avatar

    by: naruto-rocks
    New SaleHoo Member
    1 posts

    Re: Tips for users on how to deal with DHGate.com

    Posted 3 Jul 07 5:14 am.

    Oh my lord. I'm glad I read this post. Thank you. :D
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