SaleHoo

[naronson]

I ordered a case of powerplayer video games from them for a total cost of 274 usd. I finally received them and tried one out. It didn't work. I tried a second one and that didn't work. I contacted the company asking for a refund. They answered back they do not accept returns on electronics. Ok Maybe I missed it. They went on to tell me "good news". It appears the units that were shipped were internally locked. I could contact the distributer to find out how to unlock them. Wait a minute! How can I resell these if I have to open the package? Furthermore, They were not advertised as internally locked if they were not promoted as take out of the box and play I would not have bought. I have posted good things about their jewelry but I am sad to say I can not recommend them anymore. I am a single mom trying to move into new merchandise on ebay and a hit like that just set me back further than I can take. Oh well lesson learned.

[jimmy_salehoo]

Im not sure whats going on here as in the whole situation. But Im hoping this is something that joes staff told you. Joe hangs out here.

Joe is there anything you can do for her? Maybe you can help her out? Increase your business from her in another way?

[naronson]

Do you think I should file a dispute with paypal?

[jimmy_salehoo]

I would wait. Joes a pretty good guy I think he will respond here to this matter.

[naronson]

If you read the information provided in our terms and services, we do not allow refunds on any electronic equipment, including the PowerPlays.

However, there is good news for you, Nikki. It seems these units were shipped with the internal power switch in the OFF position, although I cannot tell you exactly how to turn the switch on, by contacting our vendor who handles the Power Play units, they can talk you through this simple process.

I am requesting the contact info for whom you can talk directly to, and will update this ticket as soon as I get that information.

Sincerely,
Chris Clement

Our Staff at WholesalerWholesaler.com thanks you for writing!
Visit our support center for file tracking, order or customer service claims worldwide 24/7!

This is the email they sent me after I complained two random games from the same case of plug and play video games would not load. Umm would you buy a "brand new" electronic with tampered plastic wrap and the unit obviously jimmied open? HMMMM I wouldn't think so. Worse they were advertised as "just pull out of case and put on your retail shelf or list them one by one on ebay or your website." I'm not thinking so. I am glad I tried them before I received negative feedback from a buyer. I am still trying to build feedback and I'm sure the more experience sellers out there are cringing right now. Not only that, the jewelry I ordered on the same day has yet to arrive.

[wholesalejoe]

Yes ** Link Removed: Only Available to Registered Members** is the vendor email ** Link Removed: Only Available to Registered Members** for intructions how to turn on the switch. If it really is that much hassle
send them back we will refund and we are sorry a simple sliding of a switch has caused you hassle?

You mention a jewelry order that hasnt arrived?
Do you have the order date and order number?

[wholesalejoe]

Ps was not our intention to sell the games
the require the turning on of a switch to come on?
I am sorry and as a result we have removed them from our site and will focus on jewelry and other goods we have control over :) We work with 35 vendors plus on our site and when issues pop up we get them fixed. All business people have issues its part of business its how the company responds is what is important..... Thanks Joe

[naronson]

Thank you, Joe for your quick and professional reply.

I think you did the right thing for your reputation by not dealing those anymore.

My son was so disappointed when none of the ones I tried worked.

I have pm'd you some information regarding this order and a request for return information.

[wholesalejoe]

Subject: pay pal info. for jewelry and powerplayers/ return info
Below you will find my paypal receipt for said purchases with the jewelry info below. Please send me return shipping information for the powerplayers. Thank you so much for taking care of this for me. I tried three of these systems and none worked. I'm sorry for being a pain.

Thank you for your courteous treatment!

Nikki
*********************************

Nikki since you have posted the comments in the forum about our firm being bad lesson learned I have the desire to resolve this in the open so people can see the dispute resolved...
I try and do right by all....

Send the Power Players to
Search Systems Inc
2710 Thomes Ave Suite 244
Cheyenne Wy 82001 I will refund 100% when they arrive

Also since my order records are at my shop with respect to the jewelry I will look your order up in full Tuesday and see what your missing? Can you please elaborate here. Dont PM this issue
I prefer it be in the open since you posted bout my firm in the open I prefer to handle this openly for all to see its only fair. I have nothing to hide.

Please tell me your name on your order or order number by posting it here and once again elaborate what jewelry your missing and when i get to my shop Tuesday I will research further?

Joe

[naronson]

ps. I'm not a electronics dummy. I know the difference between an external on and off switch and an internal. I grew up playing video games and know how to turn them on and set them up. :D

[naronson]

I have no problem with that, Joe, not at all.

[wholesalejoe]

Ok I think i found your order records?
Nikki Aronson
Blue Grass, IA 52726 ????

Also your disney jewelry is ont he way with fedex
Shipped On: 08/29/2007 Tracking #: 675217360407051 sorry for delay the week you ordered we were gone to the trade show and a notice was posted on our site that we would be out for this period....... But you can trace your order at ** Link Removed: Only Available to Registered Members**

Your all set we will watch for your return.
Thanks Joe

PS do me a favor change the ship back address to

7Elephants Distributing Corp
2965 E. Vernon Ave.
Vernon, CA 90058
U.S.A. Attention Donna

post the tracking number here when you ship back and I wll monitor the return and refund ya when they arrive

[wholesalejoe]

Forgot that I had gotomypc on laptop so was able to set down my bbq ribs and pull the order data remotely :) Your all set now I hope :)

[naronson]

My name on the order is Nikki Aronson I'm sorry but the only info I have on it is on the request ticket I put in on the 27th,#12829 I paid via paypal on the 16th of August. I am missing the 15 pieces of Disney Jewelry.

[naronson]

Thank you again Joe.