Is it just me, or should eBay’s upcoming ‘New Seller Responsibility Policy’ announcement be renamed ‘eBay Management using Sellers as Whipping Boys (again) Policy’?
The new policy is expected to introduce more changes that will cost us time and money, all in the name of deepening the pockets of a select few down at the eBay HQ.
The new Seller Responsibilities policy combines existing policies and best practises with new ones, which according to sources, includes a collection of common-sense guidelines for sellers to follow. As part of this policy, eBay will soon prohibit sellers from offering shipping insurance as an option. Instead, sellers will be required to make sure their item arrives as described in their listings. (Maybe we should all buy delivery vans?) Sellers are encouraged to attach the cost of shipping insurance onto the item cost or incorporate it into the handling charge.
Ever since Donahoe took the reins last year he has focused on improving the buyer experience as key to transforming eBay into a more mainstream retail experience, and these changes apparently come in light of this new initiative.
What gets me confused is eBay's claim that this new policy is to make sellers more responsible and eliminate the risk for buyers. However, it has always been the responsibility of the seller to ensure that packages arrive in the right place and in the right condition. Therefore, this has got me thinking that this new policy is less about increasing seller responsibility and decreasing buyer risk, and more about making profits.
Why? Because eBay suggests to sellers that they include insurance in the price of the item they are selling which will mean an increase in Final Value fees for them!
This means that the only thing that will change in terms of Donahue's 'buyer experience' is the increase in price they will pay for items.
Am I right, or am I wrong? How will this affect your business? Share your thoughts on this by posting a comment below.