I love my customers. I love my customers. I love my customers. I love [etc]

Full Member
fm1234
Posts: 836
Joined: 14 Dec 05
Karma: 
21 Feb 11 11:34:22 pm
For the first time since DSRs were introduced on eBay, my DSR score is "out of balance" ie. not all the values are the same.

Although DSRs are done anonymously, there is no doubt in my mind which customer caused my ratings to go out of whack. He left me postive feedback, coupled with a complaint that shipping took too long and cost too much. And the DSR scores that got lopsided the same day were -- you guessed it -- shipping cost and time.

My auctions all state that they will ship within two business days. In fact, if I have a cleared payment before noon on a weekday there is a 100% chance that the order will go out that afternoon. If I get it before about 2:30pm there is still about a 50-50 chance it will go out same day. And absolutely all orders are shipped next day at the latest -- even though I give myself two days.

And on the latest thing I'm selling over there, I charge a flat $4.95 shipping and handling fee. The actual postage cost of the package is $5.65. The cost of either packaging stuff up, schlepping it down to the PO or paying someone else to do it is not figured into this number, of course.

So -- auction says "within two days" and it went out same day.

So -- shipping charge is about half the actual net cost of shipping.

And -- that just isn't going to cut it for this customer.

Sigh.


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Free Member
tblack41
Posts: 24
Joined: 18 Mar 11
Karma: 
19 Mar 11 11:30:41 am
Hey there's one thing I've learned in my almost 26 years.....ya can't make everyone happy.

But you gotta love DSR's....somebody can trash your record and be totally faceless.

I really wish ebay would make a rating/feedback system in which the sellers can assess the buyers. That would really even the playing field. Because as of now, we the seller are pretty much at the mercy of the token idiot buyer.


"If you don't love it, leave it. USA #1!"

-Ricky Stanzi, 2010 Orange Bowl Post-Game Interview
Full Member
planes
Posts: 839
Joined: 19 Jul 07
Karma: 
19 Mar 11 10:22:29 pm
Heyfm1234, You might consider having another ebay account. That way when you get hit with 1 or 2 on DSR, you can jump to your other account and wait out the time on the low DSR account, for it to fall off.

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