- What is the truth to this site?

Full Member
Posts: 11
Joined: 08 Sep 12
17 Sep 12 02:48:06 pm
Hi all,

I came across this site (in title). Anyone have any thought about it?

Full Member
Posts: 837
Joined: 14 Dec 05
17 Sep 12 03:54:37 pm
I feel I should precede this with a clarification that I am not part of Salehoo's management, promotion/pr team etc. I am simply a longtime member who is active on the forum.

Every website on the Internet has detractors. That particular one, if you dig into his site deeply enough, is obviously run by Terry Gibbs, and if you keep on clicking through, you'll notice he has or had a personal grudge against Simon Slade, which predates the founding of Salehoo.

It is doubtful that Gibbs has ever actually used Salehoo for anything, and much of his critique comes from the sales page for Salehoo from 2005-06 as well as a few anonymous reviews which have no real information in them. His "review" of Salehoo, which purports to demonstrate why it is a scam, pulls a 404 error rather than a page, so apparently he took it down despite crowing (falsely) about how Salehoo tried to sue him and got trounced in court (Salehoo did try to sue him, but according to the court record they withdrew their legal challenge based on their trademark claim not carrying weight, which presumably means what they cared about was the trademark, not one guy's ranting about an internet service he never tried.)

There hasn't been a comment on his "Salehoo Scam Comments Board" since 2006, presumably because he deactivated it when people started posting positive comments.

Salehoo is exactly what it is. Some people join with expectations that it will be something else. Some of those people ask for a refund, and I assume they receive it. Salehoo costs a fraction of many competing/complementing services such as WorldwideBrands and DropshipDesign, which purport to offer much more but in reality do not. It also less than some specialty print directories that cater to specific businesses, countries etc. So when people grumble about the cost of a Salehoo membership, I can only assume that they didn't shop around much before they bought. Either way though, they have a refund policy, and as far as I'm aware they honour it. Despite a few complaints to the contrary online, Salehoo would not still be using the same payment processor after six years, if they had a continual history of complaints about refunds. They would have been cut off as a liability; ClickBank doesn't screw around with that kind of vendor.

Anyway, short version: I'm sure there are people who sign up for Salehoo, don't like what they see, ask for and receive a prompt and courteous refund, and then post on ten different forums about how Salehoo is a scam run by a bunch of crooks. So my answer to your original question is that yes, I have a thought about, and that thought is that it's crap published by a guy with an axe to grind, who has never even signed up for Salehoo, who might make some valid points about the shortcomings of Salehoo if he had, but he hasn't, so he doesn't.


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Site Admin
Posts: 5802
Joined: 27 Jul 07
17 Sep 12 07:41:34 pm
Thanks for the support Frank!

I think hearing it from a member rather than staff is the best way to hear it. As Frank has pointed out, this clown is just one of many who have had an axe to grind (not even SaleHoo related), and one thing the internet enables is for any idiot to take cheap shots.

As part of the staff here, I can tell you on behalf of everyone involved with SaleHoo. We all stand behind the service, we all stand behind the level of support, and we all stand behind the SaleHoo brand as a whole with a lot of pride in what we do!

Never going to please everyone all of the time, so all you can do is your absolute best, and that's what we all try to do here everyday of the week!

Mark (fudjj)

Community Manager

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Site Admin
Posts: 5221
Joined: 20 Oct 08
18 Sep 12 12:56:42 am
@Frank: Many thanks for all the support! We sincerely appreciate what you did in this thread and have been doing on the forum since since :) Thumbs-up to you, Frank!

@Christian: It would not hold that much water if we the staff will defend SaleHoo, since we work here of course we will defend our site (people will think that way). But like Marc said we stand by SaleHoo and all that it has to offer. If this company were indeed a scam, I would not have lasted more than 4 years here! Sorry to our detractors but SaleHoo is far from being a scam! It may not be what everyone expects it to be but we have always done our best to offer the best!

If you took the time to read through that site, you might and should also set a side time to read our Link hidden: Login to view to Terry Gibbs. This story has two sides, it would be fair that you learn both and judge for yourself.

Cheers :)


Customer Support Manager
SaleHoo Group Limited
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