Yet another problem with Chinavasion - Doubled shipping charges for returns?

Full Member
t0psales
Posts: 382
Joined: 25 Jun 08
Karma: 
4 Aug 10 02:18:24 am
most of you know the problem I had with chinavasion and they sent the parcel to the wrong country, well, I am out $240 there, doesn't matter that i tried to fix the error within 2 minutes of making the order.

well, now, I sent something to greece and the customer refused to pick it up due to the $220 import duties he had to pay, now its been returned to chinavasion and they are refunding $9.16, like the customer paid $140, all he gets back is $9.16, is he going to say thank you or what.

I have asked chinavasion why it cost $45 to send and $90 to be returned??

I have one thing left on my listings from chinavasion, and thats only cause I feel they are cheap on that item.

Full Member
fm1234
Posts: 836
Joined: 14 Dec 05
Karma: 
4 Aug 10 05:40:34 pm
Why would you have even a single listing after the previous two problems?


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Site Admin
fudjj
Posts: 5761
Joined: 27 Jul 07
Karma: 
4 Aug 10 08:44:02 pm
most of you know the problem I had with chinavasion and they sent the parcel to the wrong country, well, I am out $240 there, doesn't matter that i tried to fix the error within 2 minutes of making the order.

well, now, I sent something to greece and the customer refused to pick it up due to the $220 import duties he had to pay, now its been returned to chinavasion and they are refunding $9.16, like the customer paid $140, all he gets back is $9.16, is he going to say thank you or what.

I have asked chinavasion why it cost $45 to send and $90 to be returned??

I have one thing left on my listings from chinavasion, and thats only cause I feel they are cheap on that item.


You're not having the best run with Chinavision unfortunately, are you. No idea why it would cost double to send back, may well be an administrative processing fee, warehouse restocking fee, those types of fees are all wide spread and popular to use by business to limit the amount of their returns.

Good warning for anyone shipping internationally, Drop Shipping or not, try and make customers aware of possible importing duties into their country. They're not all going to listen, but at least it may well save some drama.


Mark (fudjj)

Community Manager
SaleHoo.com

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