Ali-Express Dispute / Refund Problem

Free Member
ozziewolf
Posts: 9
Joined: 20 Sep 11
Karma: 
26 Sep 11 08:59:15 am
Hi all,

Ok, I'm stuck, I have spent the last 3 months arguing with a Chinese supplier, who promised me the earth with regards to some Android Tablets, I brought in 3 models to test - and unfortunately they did not meet expectations - I had been very specific with the supplier before placing the order, and the "market" that came on them was not the same market as on the Android network, also they did not include Australian chargers - which I requested. Further - their assistance was minimal. I put forward an offer to reduce the total payment amount by $45 US to cover me buying new chargers and for the fact they weren't up to par. Which went back and forward 100 times before they accepted.

My problem is, in all that time, I changed banks here in Australia due to a disagreement with Bank of Queensland (which is another story for another day) - I now bank with St George.

I asked ali-express how they were going to effect the refund, and they told me they have already processed it and sent it to my old credit card. I advised them that it is cancelled and they suggested I take it up with my credit card provider... who have told me it's cancelled and to take it up with Ali... who of course tell me again to take it up with my credit card provider... I'm beginning to feel like this might be a circular problem that is not worth $45 but it is the principal of the matter.

Any suggestions?

Site Admin
fudjj
Posts: 5917
Joined: 27 Jul 07
Karma: 
26 Sep 11 09:46:45 pm
Around and around we go!

I have to say firstly that I find it strange that someone can refund money back to a cancelled card, that has me a bit stunned.

Have you spoken to the branch manager of your old bank? BOQ all have local managers and if the refund was processed at all, it had to go into your old account. It may well be that the bank manager himself is the best to take this up with.


Mark (fudjj)

Community Manager
SaleHoo.com

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Free Member
ozziewolf
Posts: 9
Joined: 20 Sep 11
Karma: 
27 Sep 11 02:04:50 am
That is an option, however I closed the account because BoQ did the wrong thing by me (they continually allowed un-authorised transactions even after promising me it wouldn't happen again) - I swear I am not having a good couple of months - I am normally very easy to get along with!

Anyway - no reply from them - we'll see what happens - I'll post here with what happens!

Cheers,
Ross

Site Admin
fudjj
Posts: 5917
Joined: 27 Jul 07
Karma: 
27 Sep 11 02:29:58 am
Good luck with it Ross, I look forward to reading how it all ends up for you.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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