Hi I sold an item on ebay recently and it was in perfect condition when I shipped it. The buyer is complainning that a button is broken on the pants. I don't have a return policy so I told the buyer I would accept a return ( just so I could avoid a negative feedback). The thing is that I know the item was in good condition when it was shipped. What if the buyer is just unhappy with the purchase and wants a way out? Also what if they return the pants and they are not in the same condition as I shipped them? If they are not in the same condition can I refuse to give a refund?
Thanks in advance for anyone that can help me.