full refund on salehoo.com

Free Member
jwanchalk
Posts: 1
Joined: 11 Mar 10
Karma: 
27 Feb 09 10:48:43 pm
I have asked for a refund TWICE now. Still no reply or refund. 'Ooh money back guarantee!!' Oh yeah? Then where the hell is it. You have my information now send me the refund I was promised I was entitled to. Your customer service sucks.

Full Member
rileyb
Posts: 23
Joined: 09 Dec 08
Karma: 
2 Mar 09 11:06:11 am
I believe you need to ask Clickbank for a refund?


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Full Member
singapore101
Posts: 315
Joined: 11 Oct 08
Karma: 
2 Mar 09 01:30:36 pm
try the free sites like Link hidden: Login to view
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Full Member
axl-kane
Posts: 4
Joined: 14 Jul 06
Karma: 
3 Mar 09 05:41:44 am
A refund can t take so quick to process rite?

Free Member
jimmy_huber
Posts: 2867
Joined: 11 Mar 10
Karma: 
3 Mar 09 10:47:40 pm
It varies by bank and the processing service that handles the refund request. It takes me on average 3 days for one to go through. But international refunds take a little longer. I don't see where it would take more then a week though.


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Full Member
grace-salehoo
Posts: 333
Joined: 15 Jun 06
Karma: 
3 Mar 09 11:28:43 pm
Hi jwanchalk,

When did you email support with your refund request and what is your email address?

I'll check up on progress for you. It does take 3-5 working days for the refund to appear in your bank account after we process it.

Hope we can help.


Grace

Full Member
sillcool1
Posts: 15
Joined: 07 Oct 08
Karma: 
4 Mar 09 01:02:23 am
Well. Yes it usually doesn't take long with clickbank.
However i'm more upset that for the past 2 weeks I have left a e-mail message at ppwdg.com. always getting an autoresponder message promising a response within 24-48 hours. However 2 weeks later and not a boo!!!
Can someone please respond there at ppwdg. Simply wanted to know if I could order thru the site as i live in Ontario near the michigan border.
Thanks and keep up the good work!!!

Site Admin
fudjj
Posts: 5757
Joined: 27 Jul 07
Karma: 
4 Mar 09 01:36:21 am
Well. Yes it usually doesn't take long with clickbank.
However i'm more upset that for the past 2 weeks I have left a e-mail message at ppwdg.com. always getting an autoresponder message promising a response within 24-48 hours. However 2 weeks later and not a boo!!!
Can someone please respond there at ppwdg. Simply wanted to know if I could order thru the site as i live in Ontario near the michigan border.
Thanks and keep up the good work!!!


Post you inquiry on jimmy's feedback thread or PM him, should have better luck.


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
sillcool1
Posts: 15
Joined: 07 Oct 08
Karma: 
4 Mar 09 05:10:52 am
I have pm Jimmy with no response. Where do I find jimmys feedback thread i will try that. Thanks

Site Admin
fudjj
Posts: 5757
Joined: 27 Jul 07
Karma: 
4 Mar 09 05:49:48 am
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Mark (fudjj)

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SaleHoo.com

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Site Admin
fudjj
Posts: 5757
Joined: 27 Jul 07
Karma: 
5 Mar 09 01:51:29 am
I know I've suggested this before, but wouldn't it be far easier for unsatisfied members to have a link in the forum menu to cancel their subscription without having to keep posting how to's in the forum?

Probably save you guys some time answering them as well!


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
ehermon
Posts: 8
Joined: 24 Dec 08
Karma: 
6 Mar 09 04:57:20 am
jwanchalk, keep your mouth clean *******DELETED BY ADMIN*******

Full Member
lewism3
Posts: 15
Joined: 19 May 08
Karma: 
6 Mar 09 06:31:17 pm
I don't understand why someone would need a refund from Salehoo? It more than delievers on it's promise. I guess some people just expect things to fall in their lap. With little to no work?

Full Member
wholesalelist101
Posts: 503
Joined: 19 Apr 06
Karma: 
6 Mar 09 09:42:39 pm
I don't understand why someone would need a refund from Salehoo? It more than delievers on it's promise. I guess some people just expect things to fall in their lap. With little to no work?


That is exactly right. People have the idea that when they join a site like this they will find all types of products where they can just go and get for hardly nothing. This is not at all the case and if you think that then this business is not for you. They will get a refund here and go and spend even more money with someone like Worldwide Brands and still run into the same problem. The prices you are looking for more than likely do not exist.

Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
Karma: 
10 Mar 09 04:43:06 am
Hi fudjj,

We will be updating our Help section with more information on how people can get a refund.

Unfortunately it will be too complicated to add a 'refund' link in the forum.

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
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Site Admin
fudjj
Posts: 5757
Joined: 27 Jul 07
Karma: 
10 Mar 09 04:44:51 am
Thanks for the reply Richelle, will be good to see the process improved.


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
andrew-006
Posts: 1
Joined: 16 Jun 09
Karma: 
17 Jun 09 08:37:13 pm
how do i get a full refund on salehoo? I also purcased the Auction Inspector Software when i signed up for salehoo

Site Admin
fudjj
Posts: 5757
Joined: 27 Jul 07
Karma: 
17 Jun 09 08:51:25 pm
Please contact Link hidden: Login to view with your request.


Mark (fudjj)

Community Manager
SaleHoo.com

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