Here is the work of a man top of his profession and a serious contender for Rant of the week.
Yes, I just can't believe these idiots, and now they have burnt a customer, more than likely a whole lot of them with their ineffective service.
Such a damn shame, because the gateway is working like a charm on my site. I'm getting 100 positive feedback from my customers, they love it, and it's super cost effective for me.
If they could learn how to service customers they would be SENSATIONAL, unfortunately it would seem that is dream too far away :(
Just the other week I was trying to arrange a flyer drop, had 10,000 to get rid of so I thought I would go with the lager companies with that sort of quantity.
I sent an email inquiry the three companies requesting card rates and procedure, no reply. I resent to all three again, no reply......after my third attempt in 5 working day, and still no reply from a single one it was time for lift off Houston!
I picked up the phone, wound up my blood pressure, and was ready to fire at the first thing that got in my sights, but when I asked why it was that my three emails had not been replied to........apart from the automated response telling me how wonderful I was, and how much they loved me and would do absolutely anything for my business type of garbage!
The girl said, Oh' I'm terribly sorry sir, can I ask what email address you sent them to?
THE ONE ON YOU BLOODY WEBSITE was my calm response.
Oh' says the girl once more, I'm terribly sorry sir, but you should been using this email address, which of course didn't even resemble the one on their website.
I'm sorry I said, I didn't realize there were two different email addresses on your site, O'h, for the third time she said, this isn't advertised on our site, but we tell customers to use it because the website one goes into our junk folder and we don't see them.....................
Ok, stunned silence as I try to digest what I have just been told.......upon coming to grips with this late breaking news, I asked, would you not think it would be a good idea to advertise the correct email address on your website so customers at least have a chance of getting a response to their inquiry?
Yes sir, that has been suggested, and management are considering having some modifications made to our current information, but please feel free to use this new email address, and I'll be happy to be of service in any way I can.
OMG.......How is it possible for such a stupid company to remain in business, was the first question I asked myself after getting of the phone.
Then, making two further calls to the other companies just to satisfy my desire for self punishment, I got pretty close to the same story, maybe not as many 'Oh's', but all these idiots have email addresses funnelling customer inquiries into the garbage.
HELP.......someone tell me on how earth they stay in business because I have absolutely no idea!