Supplier requesting credit card details and copy of signature - Is this right?

Full Member
dan2
Posts: 24
Joined: 12 Aug 09
Karma: 
10 Oct 12 06:54:48 am
At the moment I'm looking for new suppliers for my business, one of the suppliers is Software Outlet and they require my credit card details and a copy of my signature. I'd just like to know why they are asking for this, is there a legitimate reason that they need both the CC details and my signature?

I know that if they turn out to be bad then I can do a chargeback through my bank, but at the same time it's the first time I've come across this...

Full Member
fm1234
Posts: 838
Joined: 14 Dec 05
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10 Oct 12 03:35:11 pm
Find a different supplier. That's a horrible policy that signifies one of three things:

1) Idiots. They don't understand what a massive potential breach of security they are exposing their customers to.

2) Scammers. They're just going to take your details and go on a shopping spree.

3) Incompetents. They can't get a real merchant account for online transactions without being charged an arm and a leg, so they're using the "signature workaround" that has been an outdated practice for online merchants for more than ten years. Either them directly, or whomever is providing their merchant cc services. Either way, this is incompetent.

In other words, even if they aren't outright crooks, there's no upside to dealing with these people. Hell, it might be better if they were crooks -- as Alexander Dumas said, "I prefer rogues to imbeciles, because rogues sometimes take a rest."


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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10 Oct 12 09:55:13 pm
I could not have said it any better than Frank.

I would just like to verify is this the Link hidden: Login to view you are referring to? If it is please let us know so we can get in touch with them about this policy.

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
dan2
Posts: 24
Joined: 12 Aug 09
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11 Oct 12 04:38:22 am
Yes, I didn't feel completely comfortable with giving out my signature so I thought I'd check, just as well... yes they are the same people as in the link, when you apply for a wholesale account one of the steps takes you to a link with a pdf file to print, fill out and fax to them... here is the link to that file on their b2b site:

Link hidden: Login to view

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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12 Oct 12 12:30:56 am
Thanks Dan :) I have sent them an email just now about the required credit card details and signature. Once I hear from them I'll be sure to update you.

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
importexportcoach
Posts: 34
Joined: 08 Sep 12
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12 Oct 12 08:34:12 am
Asking for a credit card for some suppliers is normal however asking for the signature isn't, I wouldn't pay by credit card on the first transaction anymore I would pay either escrow, PayPal,TT or some other method just to see if the order gets to you.


Alex C Ryan
Managing Director
Import Export Exposed
startimportingnow.com.au


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Full Member
twinkle_28
Posts: 3
Joined: 14 Jan 13
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18 Jan 13 11:52:56 am
Can you please check on entertainmentearth.com too. They are also asking for cc detaiks and signature. Thanks.

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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21 Jan 13 01:54:26 am
Hello twinkle_28,

I viewed their application and everything looks very legit and even the review made by our powerseller reviewer, Lance is nothing but great!

To shed light into the subject I have emailed them to inquire about the subject matter. As soon as I hear from them I will let you know!

Talk to you soon :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Full Member
twinkle_28
Posts: 3
Joined: 14 Jan 13
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24 Jan 13 05:13:31 am
Thank you richellemonfort, have they got back to you yet? Thanks

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