Supplier Response Times

Free Member
ibbzoz12
Posts: 1
Joined: 25 Sep 16
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25 Sep 16 04:50:20 pm
How fast on average do suppliers reply to you within? Keeping in mind if they are from the same region as you too?

Site Admin
fudjj
Posts: 5907
Joined: 27 Jul 07
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25 Sep 16 05:44:51 pm
Hi Ibrahim and welcome to the forum,

There isn't really any average time, it always depends on the supplier. For the fatest level of service we always suggest calling, not emailing. Email unfortunatley isn't always treated as a priority inquiry, but there aren't many business's that don't answer their phone during normal business hours.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
towsey37
Posts: 4
Joined: 28 Sep 16
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10 Oct 16 11:22:07 pm
ibbzoz12 wrote:How fast on average do suppliers reply to you within? Keeping in mind if they are from the same region as you too?


Hi Ibrahim,

This has happened to me in the past either because the supplier wasn't legitimate or because they were just starting out and were still getting used to responding to inquiries. What I do now is contact a load via email (as I feel more comfortable emailing), and then call them up if I don't get a speedy response. But Mark's right, calling is definitely the most effective form of communication with suppliers. If they don't reply to your email and calls, I wouldn't bother with them anymore as they don't seem interested for whatever reason. Their loss! :)

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