How Tos: Contacting Suppliers & Replying to Member Queries

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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19 Feb 16 08:46:48 am
Hello everyone,

We at SaleHoo want to ensure that everyone's needs are met accordingly - members and suppliers alike. We all know how awful it feels to not be able to contact a supplier or having to wait long for a supplier's reply, so here are a couple of quick how to guides to help out members in contacting suppliers as well as to guide suppliers how to best reply to the messages they receive.

For Members: How to contact suppliers
As you may be familiar we have now incorporated the ability to contact suppliers directly via our directory, with various templates depending on your query. Here's a Link hidden: Login to view for you.

For suppliers: How to reply directly to member/customer queries
Please be advised that as an approved supplier on SaleHoo Wholesale Directory, our members primary means of contacting you will be via our private message system.

You can reply to customers' inquiries via PM by clicking on the link provided for every SaleHoo customers' inquiry. This way your reply is sent directly to the members' inbox (not to SaleHoo support).

Hope this helps smooth out everyone's line of communication! :)


Richelle

Customer Support Manager
SaleHoo Group Limited
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