Is DHgate to be trusted??

Free Member
babydoll85
Posts: 74
Joined: 21 Oct 11
Karma: 
10 Nov 11 02:27:36 am
I seem to always find what I want on DHgate but I also dont want to get scammed, what are things to look out for when buying from dhgate? Also, should I only purchase from a supplier if they accept paypal? Thanks.

Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma: 
10 Nov 11 05:03:38 am
Hi babydoll85,

Kindly refer to the advice posted in this thread about DHGate -

Link hidden: Login to view

As Marc has mentioned in the said thread, DH Gate is a business to business directory, just like Alibaba and Trade Tang, and they feature suppliers who list there. DHGate are not the supplier themselves.

And when doing business on any B2B site, you need to research the supplier you plan to do business with, especially with a Chinese supplier. Our advice is that you take extra caution, do preliminary research / investigation on a specific supplier you plan to use from DHGate.

Once you decide to purchase from a supplier from one of these B2B directory sites, it would be best to use safe payment methods, and the safest of them all is credit card.

DHGate is in our directory because even though you may find a mix of good and bad suppliers in their site, several of our members have used good sellers from DH Gate (as shared by Richelle in the thread). A few of them have posted their feedback on the forum:
Link hidden: Login to view
Link hidden: Login to view

Things to look out for -
Link hidden: Login to view
Link hidden: Login to view

And remember that China based suppliers are not reliable sources for brand name goods (but best for generic products, to create good profit margin).

Hope this helps. :)


Irene
Full Member
orient_express
Posts: 23
Joined: 05 Feb 12
Karma: 
15 Feb 12 08:47:09 am
I have been using alibaba ali express quite often but decided to try dhgate recently. I found about of what I ordered ended up having the order cancelled as not ship in time. This is from suppliers with good feedback. when this happens all details to the order disappear so its a mission to work out exactly what has been cancelled as all information disappears and the original confirm purchase only gives a number not a product. I do a lot of drop shipping and it has really made me think twice about using DH gate for this system. The other thing that shocked me was that when I figured out what was cancelled I went to the suppliers site to see the product still listed. So I tried the purchase again and sure enough it took my money confirmed the sale then a few days later advised not supplied cancelled order and refunded. I email them to ask if this was normal but never received a reply. This has made me very cautious to use DH gate again


Ali McFadden
always on line (see my avatar for the usual pose)
Site Admin
richellemonfort
Posts: 5220
Joined: 20 Oct 08
Karma: 
16 Feb 12 12:02:35 am
Thanks for sharing your experience with us, Ali :) I'm sure many will find it helpful.

That's the thing about DH Gate, their network of suppliers are unverified and the reviews even if good may not always hold water especially since there is no way to verify the validity of each review.

But some of our members have been luckier than most and have actually fostered good supplier relations with some of the suppliers in DH Gate.

Sometimes luck will just have a play with being able to find a reliable supplier so good luck to all of us!

Cheers :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

Wait! Want Some FREE Supplier Details?

Discover four of the most profitable niches on eBay and get details for the best suppliers for these niches. Enter your details below and we will send them instantly.

Thanks! Please check your email inbox.

Your list of profitable markets and supplier details are on their way to your email inbox.
Be sure to add support@salehoo.com to your safelist to ensure we can deliver the free suppliers details to you.

If you haven't received an email from us in 5 minutes, please check your spam folder or email us at support@salehoo.com.