Lingerie Mart - Who has dealt with them and what were your experiences?

Free Member
plusev
Posts: 14
Joined: 22 Sep 10
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28 Oct 10 08:05:18 pm
Hi,

Who has dealt with Lingerie Mart before and what were your experiences with them?
The reason why I asked is because I have ordered and paid an item over a month ago to test them before doing a big order. Despite emails I have never heard from them...


Site Admin
fudjj
Posts: 5915
Joined: 27 Jul 07
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28 Oct 10 10:10:06 pm
We have the ball rolling in regards to your issue, PM sent with more details : )


Mark (fudjj)

Community Manager
SaleHoo.com

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irene_salehoo
Posts: 2578
Joined: 21 Mar 10
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28 Oct 10 10:13:57 pm
Hi plusev,

I'm sorry to hear about your situation. Several members have used LingerieMart and were satisfied with their transactions. These were mentioned in these threads - Link hidden: Login to view
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You may send us the details through PM or email - Link hidden: Login to view and we'll follow up with this supplier on your behalf.

Looking forward to hear from you.

Take care.


Irene
Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
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1 Nov 10 10:15:36 pm
Hi plusev,

Just want to let you know that I have emailed Lingerie Mart regarding your problem. You should be hearing from them within 72 hours. Please check your inbox as I have also sent you a private message.

Let me know if you need further assistance.


Irene
Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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1 Nov 10 10:44:56 pm
Hi,

Who has dealt with Lingerie Mart before and what were your experiences with them?
The reason why I asked is because I have ordered and paid an item over a month ago to test them before doing a big order. Despite emails I have never heard from them...



Hi Plusev

I have been in contact with Lingerie Mart on your behalf, they are quite willing to help out with the issue you reported. I have sent you a PM regarding the details of our correspondence for your reference.

I have asked them to get in touch with you as well. In case you want to contact them directly, here is Steven Rapp's email address steven@lingeriemart.com

Hope this helps :)


Richelle

Customer Support Manager
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Full Member
fm1234
Posts: 838
Joined: 14 Dec 05
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10 Nov 10 04:08:20 am
That is extremely unsual for Lingerie Mart -- I'm interested to see how this plays out. Been a customer of theirs since 1998.


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
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richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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10 Nov 10 10:43:16 pm
Hi Frank,

Like you, we were just as surprised. I'm still waiting for Steven Rapp of Lingerie Mart to reply to my follow up email. I still have no confirmation (from both Lingerie mart and plusev) if the issue has been resolved.

I do hope it has been resolved. But I will update the thread once I get a reply :)

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
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Free Member
plusev
Posts: 14
Joined: 22 Sep 10
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15 Nov 10 09:38:01 am
Hi Richelle,

As suggested I have emailed Steven on the 3rd of November with my issue but untill now I still had ne response from lingerie mart. I think that will explain aswell why you have not received any update from them.

I am lucky I have not made any large purchase with this company and decided to test them first!

@ Frank, unfortunately companies can change over the years.... Have you done any orders recently?

Regards,

Plusev

Full Member
fm1234
Posts: 838
Joined: 14 Dec 05
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15 Nov 10 03:21:01 pm
plusev,


Pretty recently. Have you called them?


Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Free Member
plusev
Posts: 14
Joined: 22 Sep 10
Karma: 
15 Nov 10 05:06:49 pm
Hi Frank,

I live in a different timezone so calling is not always possible.

Than again a proffesional company should reply on a customers email....I would think that I should get at least 1 reply on one of the 5 emails I have sent to sales@lingeriemart.com . My order was placed and paid on the 26th of september, thats 6 weeks now.
I also emailed Steven Rapp as suggested but unfortunately nothing back.

plusev

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
15 Nov 10 09:40:53 pm
Hi plusev,

I just sent you a PM regarding your order with Lingerie Mart and was able to speak to a lady and Steven Rapp about why it has not been shipped. For more details kindly check your inbox.

I understand the trouble with timezones but calling will often give a faster resolution to your issue :) I also live in a different time zone myself but if I can I will try to call the supplier.

Hopefully you can get in touch with them soon so they can ship you order for you.

Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
plusev
Posts: 14
Joined: 22 Sep 10
Karma: 
25 Nov 10 11:28:16 am
Thanks for your pm Richelle.

But I think I should share with the people here that it is very unproffesional the way lingeriemart works.

First of all, they acknowledge they have received my emails but they dont respond to it? I am trying to imagine how does that work for a company?
I have paid for my item so I am a customer.

Secondly, my order was done from Europe and not from Africa as they thought it was which should not matter in the first place (I was shocked to read they dont know the difference between Africa and Europe)! Even if an order is done through Africa does it mean they dont have to respond to it? Very confused here... So it it is ok to receive payment from anywhere but there is a selection on the countries they would follow up on?
In Europe I could report this and this would have very bad consequences for the company (actually I will still check if there is a law about that in international trading).

This is what their website quote:
"Lingerie Mart has been shipping international since 1997. We are the experienced experts in shipping abroad. We process and will provide all required invoicing and documents required by each country as this saves you money verses hiring an outside agent or broker at your destination"

I dont know what the companies value is based on but I would like to hear from someone who has ordered from lingeriemart and is based in another part of the world.

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