DHGate - not responding to my emails

Full Member
cheapfuelpill
Posts: 1
Joined: 15 May 06
Karma: 
8 Jun 06 07:21:57 am
I ordered 10 iPod mini's from DHGate, paid with a credit card and received a DHL tracking number and shipping info within a very short period of time...

However, the units have not arrived in the US, and the DHL tracking # is not showing up with DHL.

I have sent numerous emails to DHGate and the individual seller, none of which have been answered... All I can assume is they are trying to scam buyers.

Site Admin
salehoo_group
Posts: 2055
Joined: 11 Apr 06
Karma: 
8 Jun 06 08:52:16 am
When was the order placed and with what seller please?

We have had no issues with this company's service but would like to check up on this for you if you don't mind. Could you please PM us some more details so we can look into this further.


Have you got your own online store yet? Link hidden: Login to view
Full Member
direct-consumer
Posts: 159
Joined: 30 May 06
Karma: 
11 Jun 06 10:12:18 pm
If you have to, contest it with your credit card company. Credit cards have some security, I would contact them.

Free Member
filho_domicio
Posts: 164
Joined: 27 Feb 13
Karma: 
12 Jun 06 12:50:20 am
How long ago did you order?

Full Member
jackaxe926
Posts: 18
Joined: 08 May 06
Karma: 
1 Jul 06 03:00:17 pm
Yes, they are unresponsive. I have sent them requests for information and quotes on products. They have never responded. Maybe they don't understand the English language. Something that may be vital to their continued business.

Full Member
tab10us
Posts: 230
Joined: 22 Jun 06
Karma: 
1 Jul 06 03:31:53 pm
I e-mail dhgate and the sellers on that website and i always get responses very fast. The dhgate employees speak very well english and always get back to your questions within a day or 2. All the sellers i have contacted have very well english and get back to my very fast as well. Make sure to always use escrow and make sure the seller has very good feedback.

Full Member
productsplus1976
Posts: 39
Joined: 04 May 06
Karma: 
18 Jul 06 05:59:05 am
It could be possible that they were seized. Seller might have tried to sell you fake ipod minis. If that is the case I bet they are destroyed by now.

Full Member
tab10us
Posts: 230
Joined: 22 Jun 06
Karma: 
18 Jul 06 06:21:48 am
yeah if he accepted escrow you would have gotten your money back. also never purchase ipods through dhgate as all of them are fake.

Full Member
copperheadcrt
Posts: 1
Joined: 18 Aug 06
Karma: 
29 Sep 06 11:48:54 pm
Hi, I purchased a number of items in August from one seller. I have never received those items. I have emailed DHgate everyday for almost two months, filed a paypal dispute. Every time I email Dhgate they ask for the Invoice number and every time I email them back with it.Their next email asks me for the invoice number again. It's insane. Just waiting on paypal now to handle it.. SO frustrating!

Full Member
saledoc-com
Posts: 19
Joined: 27 May 06
Karma: 
23 Oct 06 04:53:33 pm
DH gate will respond but sometimes it may take a while, it took them 3 weeks to respond to a late order i got once...
but once they did respond they were very helpful.

Full Member
saledoc-com
Posts: 19
Joined: 27 May 06
Karma: 
23 Oct 06 04:54:32 pm
I e-mail dhgate and the sellers on that website and i always get responses very fast. The dhgate employees speak very well english and always get back to your questions within a day or 2. All the sellers i have contacted have very well english and get back to my very fast as well. Make sure to always use escrow and make sure the seller has very good feedback.


how do you use escrow via DH gate?

Full Member
aschen
Posts: 47
Joined: 03 Oct 06
Karma: 
24 Oct 06 08:54:41 am
it's all to do with the seller. very good idea to check their feedback before buying.

other than that i've had good experiences with dhgate so far. most questions are answered, but some sellers just won't reply for some reason.

Full Member
zoidbergian
Posts: 6
Joined: 30 Nov 06
Karma: 
8 Dec 06 09:36:53 pm
Are their racquets real? I asked one of the sellers and he said it was immitation so I doubt it. Is anything on dhgate real? Do they droship? What items would you recommend?

Full Member
2-16inc
Posts: 3
Joined: 19 Feb 07
Karma: 
16 Apr 07 05:30:39 pm
I also have been haveing problems with dhgate about 3 weeks ago I ordered 3 bags and they wee all bad quality I asked dh gate and the seller for a refund but they wont respond to my emails. I wrote them more then 15 times.I aslo made a mistake and paid them twice. i have followed all there rules and policys but still has yet to recive contact can anybody help me out I realy dont wanna lose all my money

Full Member
leesanders
Posts: 12
Joined: 15 Oct 06
Karma: 
27 Apr 07 07:04:59 am
May be we should all get togeather and send 1000s of emails to DHgate just to piss them off?

Full Member
crownjewellz1
Posts: 16
Joined: 28 Apr 07
Karma: 
30 Apr 07 05:26:59 pm
Is it worth ordering from dh gate then as there are a lot of mixed reviews about them.

Full Member
madbrad70
Posts: 14
Joined: 04 May 07
Karma: 
14 May 07 01:52:26 pm
What do you guys think is good feedback? I was thinking about placing an order with a seller who has 124 and 100% feedback. Is that good, or should i look for higher?

Full Member
bayericlowe
Posts: 485
Joined: 26 Feb 07
Karma: 
22 May 07 11:14:26 am
What do you guys think is good feedback? I was thinking about placing an order with a seller who has 124 and 100% feedback. Is that good, or should i look for higher?


They could have 20 or 50 or 100 feedback and all of it is questionable.

But as long as all their feedback, whether 10 or 100 is 100% positive, it is doubtful you will have any problems.


However, you need to get to know your supplier regardless. Its still possible they sell fake items. So your first questions should be do the items come with official certificates, the original box, what is the age of the items and so on?

And if they can answer everything, one by one, then you shouldn't get into trouble later. But if they can't answer or say no, then you got someone with fakes/low quality copycats.

Full Member
bayericlowe
Posts: 485
Joined: 26 Feb 07
Karma: 
22 May 07 11:21:29 am

how do you use escrow via DH gate?


Very simple. After you are ready to order, go to your order page and choose to pay by Paypal or Debit Card.


The payment will be sent to DHGate, NOT the seller. DHGate will hold your payment merely in escrow, while they get the order together and ship it, deliver it, finish it.


Once you are fully satisfied and things are completely set and good, they will release your funds when you press 'release funds now'

The seller will then be paid and you can add to their feedback for a successful transaction.

However you should always use escrow, that's why it is there. Anytime during escrow you can get them to refund your card normally, not have a real issue with your bank. They do so without question, and return the item or don't ship again.


That is why they have escrow, so you can screen out bad sellers. Its not DHGate who does that, its the sellers who some of them can be bad news, and this is why you always get to know your seller very well first.

Full Member
dmers
Posts: 2
Joined: 14 Dec 06
Karma: 
29 Jun 07 07:22:07 am
I once purchased a electrical picture frame from DHGate.
Because it didn't work at all from the beginning,
I asked DHGate to exchange it with a new one.
I had several times to exchange e-mails
but they never referred exchanging this item to the last.:(

At last, I gave up direct negotiation with them
and asked my card company to cancel my order
after sending back the frame.

I was able to receive money from the card. :o

Full Member
apgreenie80
Posts: 2
Joined: 15 Apr 07
Karma: 
2 Jul 07 11:24:44 am
Do not touch Dhgate, they are full of scams and fakes.

Full Member
blingaust
Posts: 4
Joined: 25 Jun 07
Karma: 
3 Jul 07 12:03:52 am
Ahhh l'm worried now. I just placed a order with dhgate last week.

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