Some times I purchase electronic gadgets from AliExpress If I want to buy smal quantity. A couple of months ago I purchased 30 pieces of USB voice recorders from AliExpress's seller with the name "Qing Feng Eletronic Co,Ltd" and webshop address: Link hidden: Login to view
AliExpress has some policy for buyer protection due a certain time buyer can open a dispute. If you don't open dispute and the time protection time expires, the money will be relased to seller. I checked a couple of the recorders, and they were OK, but after a while some customers complained that it doesn't record voice, and I have checked every items,and have found that 16 pieces of them don't work. I contacted several times the seller, but no response, so I contacted three times AliExpress Chat-Online service. They have sent two emails to the seller, but no response from the seller. Last time I contacted the Online-Service of AliExpress, they saied I have to make a video about failure of the products, and they must review that and they will punish the seller, but they don't me garanti that I will get refund. The seller menstions one year warranty for all products. Has someone any advice for this issue how I can refund? It seems that AliExpress doesn't compensate any loss.