SaleHoo Store URL problem

Free Member
j0k3str
Posts: 3
Joined: 06 Aug 12
Karma: 
8 Aug 12 07:26:42 pm
Hi, I recently started working on my new SaleHoo Store and I keep getting some sort of glitch. I tried making a category and subcategories.
I made a Video Games category and I put the URL to be "video-games". However, every time I click on it on my site, it shows the link to be "sample-goods" and therefore gives me an error message saying

"Sorry... We can't find that page!
If you've clicked through to this page from somewhere on this site... congratulations! You've found a broken link!

We'd really appreciate it if you would contact us and let us know which page sent you here."

I really appreciate any answers given, so thank you!

Site Admin
fudjj
Posts: 5911
Joined: 27 Jul 07
Karma: 
8 Aug 12 09:15:53 pm
Hi J0K3str, someone will be in contact to assist you with that tech issue shortly.

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view
Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma: 
8 Aug 12 10:33:11 pm
Hi J0k3str,

I'd be looking into your SaleHoo Store and will be back shortly. :)


Irene
Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma: 
8 Aug 12 10:43:38 pm
Hi again J0K3str,

Kindly confirm - does the problem still occur at your end? I can see from your store's front end the three categories you have set - Video Games, Cameras&Accessories and WalkyTalkies&Radios. I clicked on each and they opened well.

You may post here or you can send me a private message, I can also send you an email, let me know what you prefer. Looking forward to hear from you shortly.


Irene
Free Member
j0k3str
Posts: 3
Joined: 06 Aug 12
Karma: 
9 Aug 12 03:13:38 am
Hi again J0K3str,

Kindly confirm - does the problem still occur at your end? I can see from your store's front end the three categories you have set - Video Games, Cameras&Accessories and WalkyTalkies&Radios. I clicked on each and they opened well.

You may post here or you can send me a private message, I can also send you an email, let me know what you prefer. Looking forward to hear from you shortly.


Hi, thank you for replying!
I had set the video games' category URL to "sample-goods" which was the only reason it opened up correctly. If I set the URL back to "video-games" it'll give me the error message again and the address bar's URL would be "Link hidden: Login to view instead of having it say "video-games" at the end. :( Sorry if this it's a bit confusing, but thank you so much for your help and support!

Site Admin
irene_salehoo
Posts: 2578
Joined: 21 Mar 10
Karma: 
10 Aug 12 04:36:28 am
Hi J0k3str,

The url is Link hidden: Login to view I just want to be sure this is fine at your end. Let us know. :)


Irene
Free Member
j0k3str
Posts: 3
Joined: 06 Aug 12
Karma: 
10 Aug 12 08:12:26 pm
Hi J0k3str,

The url is Link hidden: Login to view I just want to be sure this is fine at your end. Let us know. :)


Yes it's fine now. I just deleted the video game category and created it again and that fixed the problem. Thank you!

Full Member
gypsytradecircle
Posts: 10
Joined: 16 Nov 14
Karma: 
22 Feb 15 02:40:49 am
Ive been experiencing this issue as well when clicking on my store links in Google to show my co-workers what Ive been working on here :/
Of course, Ive been having a handful of technical issues with my store account for weeks.

Site Admin
fudjj
Posts: 5911
Joined: 27 Jul 07
Karma: 
22 Feb 15 03:27:23 am
Hi Veronica, have you reported the issue to support and are they working on it for you currently?


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view

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