We are so sorry to have been delayed in responding. We understand customer service is a priority when choosing a dropshipping service, as there will always be a need for communication in a swiftly time manner for handling your own customers’ questions. Our customer service responses via email are much faster replies. However, we are available over the phone during our office hours 10:00 am to 4:00 pm pacific time Monday through Friday. Please do email us if you have not been able to reach us via phone, and we will call you promptly if you request us to do so.
I also wanted to let you know a little more information regarding us. We have an extensive catalog on the most exclusive, high-end designer brands with a value of over $1.5m. Our dropshipping service is easily integratable with our Shopify App or with our API + .CSV option. All product information, images, and real-time quantities are synched seamlessly to your online store. All of our orders are shipped blindly from either our US or Italian warehouse, and we offer a 21 day return policy. Returns are easy and all ship to our logistics center in Los Angeles. All orders are shipped with FedEx and tracking information is always available on your profile page for easy tracking.
I hope that I was able to answer some of your questions and concerns, and look forward to speaking to you!