DHGate's Escrow service - Anyone used it?

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tab10us
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28 Jun 06 05:16:22 pm
Has anyone ever used DHGate's escrow service? If so, did it turn out well for you?

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salehoo_group
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Joined: 11 Apr 06
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2 Jul 06 01:45:42 pm
No sorry, let us know how it goes if you choose to use it.


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Full Member
tab10us
Posts: 230
Joined: 22 Jun 06
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2 Jul 06 09:00:45 pm
ive used it for 2 purchases so i'll let you guys know how it went when and hopefully if i recieve the products.

Full Member
tab10us
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4 Jul 06 04:42:25 am
can someone delete all of this guys' posts. just a bunch of spam.

Full Member
tab10us
Posts: 230
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14 Jul 06 02:46:30 pm
alright i received my products using dhgate's escrow service and everything turned out perfect. the escrow is awesome!

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direct-consumer
Posts: 159
Joined: 30 May 06
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9 Aug 06 03:43:55 am
I haven't used escrow on dhgate yet, but i've heard nothing but compliments about it. I was told that once you have received your order and your satisfied with it, you contact dhgate and they release your payment to the seller. Also if your shipment gets seized by customs you get your money back. :wink:

I currently use paypal on my orders but am considering switching to escrow.

Full Member
donj600
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Joined: 11 Aug 06
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26 Aug 06 05:23:47 pm
I just used DHgate for the first time and used the Escrow Service. I received my package without a hitch but when I opened the package I noticed 1 piece I ordered was not in the box. It appears the seller substituted the missing piece with another piece of lesser value(-$14.86). I know it's not much and I understand if the seller is out of stock and wanted to fill the order but the least he could have done was notify me and send something of equal value.

Needless to say, I opened a dispute with DHgate and received an email from dhgate on Friday that they will investigate the dispute and get back to me in 3 business days. Escrow will not release my payment to the seller until the dispute is settled. Atleast we have a little insurance, huh?

Just thought you would like to hear about my experience with DHgates Escrow Service. I will keep you informed.

Don

Full Member
tab10us
Posts: 230
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26 Aug 06 10:50:21 pm
Yeah you choose when the buyer gets the payment.

Full Member
stefano
Posts: 4
Joined: 21 Sep 06
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21 Sep 06 11:54:32 pm
Sorry for the stupid question but I am not English (I am Italian) and I translated 'escrow service' and it made no sense to me. Can you explain how this service works?

Full Member
saledoc-com
Posts: 19
Joined: 27 May 06
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4 Oct 06 09:39:31 am
i purchased some shoes of dhgate, i paid and used paypal, is this automatically an escrow type payment??

if not, where and when are you able to choose escrow as a payment option?

escrow was available but at no stage did i get a button saying pay via escrow.

can anybody shed some light on this?

Full Member
matt-ris
Posts: 7
Joined: 03 Oct 06
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5 Oct 06 12:18:09 am
Hi, I am new to these forums and stumbled accross this thread about dhgate, I had a trouble free transaction with them and used the pay pal payment system. I do have a few questions though;

1. is there any way to determine wether the products that you order are in ENG spec or ASIA spec before purchasing? as a Motorola headset I received in my test order was covered in Chinese writting. I presume emailing the seller would tell me this, I was just wondering if you guys would help me out or perhaps know a quicker way.

2. I read another thread on here about rip off freight charges and I feel that being charged $200+ AU for 3 small items off the same dhgate seller is a bit expencive. I tried to combine shipping in their checkout system however I had no luck. Once again im sure emailing the seller and negotiating with them would decrease my freight costs however I guess I was just a little dissapointed that there was no quicker way to combine shipping and place my order.

3. What is the difference between pay pal and escrow?(if any) I have dealt with pay pal in ebay a bit and find that its a very easy payment system.

Any help or tips regarding this would be much appreciated, Thankyou.

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