I've received a full refund from them and a short email saying they never receive my emails. I sent one through salehoo.com and I'm pretty sure it was sent because it's in the inbox. I waited a couple days and received no reply so I sent the other one directly to their customer service: Link hidden: Login to view
. Soon after I sent it, I received an auto reply saying they have received my message and they will get back to me within 24-48 hours (Mon-Fri). But again, I haven't heard back from them.
I am glad that they did solve the problem and pay the refund very fast this time. Also, I do like their website, very straightforward, and they did a good job taking high quality photos of their products. I just don't know why they never receive my emails.
You've been very helpful, Mark, thank you so much.