I apologize to him for this situation and ask him to change his mind. And finally he is change his neutral feedback to positive for fastest shipping method I promise to him. I paid almost $35 for product. Product price $5.99, shipping price $28.87!
And today, I got a mail from banggood.
Dear B*** B*** (my customer's name)
Thank you for shopping with us.
Because your order 8359718 contains Knife,it could not be shipped by DHL (my shipping method what I choose)
, so we want to change to a better
mailing method（Singapore EMS）to ship to you.
Is it okay to do that? it will also have a tracking number but it will be slower than Expedited Shipping Service. We estimated delivery will take 7-15 working days to arrive.
Hope your kind understanding!
Looking forward to your early reply!
Sorry for the inconvenience and best regard.
It is really ridiculous!
They say "better mailing method" but after that they also say "but it will be slower than expedited shipping service"
No, I don't accept. No, it is not okay!!!
Banggood.com wants to make me crazy? Are you insane? I have paid this god damn product's shipping method for $28.87!!!!!! I PAID FOR god damn EXPEDITED SHIPPING!!!
I already got negative comment from my customer due to your stupid inventory problems. I apologize him and I told him I'd send product with expedited shipping method. And you tell me you send the product with normal shipping method.
Today, you will send the product with DHL!
As you say in the product page, it will be in the hands of my customer within 6-9 business days!
End of the story!