Wholesale & eBay Forum General Selling Advice & Tips Suppliers' game - how to get a quick response from suppliers

 

Suppliers' game - how to get a quick response from suppliers


ceepzki5
Free Member
  • Posts: 7
  • Joined: 13 Feb 18
  • Karma:
17 Feb 18 07:53:27 pm
it seems unless you have a long and boring message to give drop shipping suppliers as suggested on this forum and not straight forward business question / convo u dont get any response from them the fact that you already have a site setup and the fact that you get a message from a salehoo member should already tell you this person means business because they invested in something like shopify monthly plan they invested in salehoo yearly plan along with other things why this childish games if you are not interested in having a drop shipper sell ur products how about a response saying thank you for your interest but we wont be accepting your request anything ? nothing
im done with drop shipping moving on to other money making methods


fudjj
Site Admin
  • Posts: 6448
  • Joined: 27 Jul 07
  • Karma:
17 Feb 18 11:26:16 pm
It's frustrating and personally, I find it absurd that any company serious about customer service treats email inquiries with contempt. Unfortunately, it's becoming far too common for many suppliers to show this level of ignorance. They do it because they can get away with it due the fact that they have a massive influx of inquiries coming in, so they have no problem ignoring a certain percentage.

I guarantee you, if they didn't have a large number of inquiries to choose from, they would be knocking your door down to get you to sell their products. It's nothing more than complete ignorance, it drives me crazy on a personal and professional level, but it's just the nature of this business.

The only way you are guaranteed of getting service is by phone contact. I'm not aware of any supplier that ignores phone calls the same way as they ignore email inquiries. But you have to ask yourself, would you really want to do business with a supplier that has to attitude to customer service to begin with, especially if you are talking about Drop-shipping?

What happens when you have a customer needing a problem sorted, is the supplier going to just ignore your request for a resolution and leave you holding the can?

For me, I don't think it's worth getting upset if they ignore an email inquiry, I would take that as a red flag against their level of customer service and then move on. they clearly aren't someone that is capable of remotely interested in delivering you a satisfactory level of service to begin with.


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view

ceepzki5
Free Member
  • Posts: 7
  • Joined: 13 Feb 18
  • Karma:
18 Feb 18 05:14:01 am
good reply man communicating skills off the charts


fudjj
Site Admin
  • Posts: 6448
  • Joined: 27 Jul 07
  • Karma:
6 Mar 18 04:56:40 am
Cheers Akeem :)


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view

 

SaleHoo helps over 137,216 online business owners
find reliable low cost suppliers

Find out how