This doesn’t happen very often but if it does. We suggest to do the following:
Check Shipping Times
You need to check the Shipping times first. The shipment times are specified for each product on its page. The average delivery time is between 21-45 days from China warehouse so no need to worry until this period ends. In case the shipment takes more time, you could do the following:
Extend the Buyer protection
The buyer protection period depends on the maximum timeframe that the supplier guarantees that product is gonna arrive. Sample, the supplier guarantees that the product will arrive in 60 days, the buyer protection is gonna be around 60 days too. You could see this under My Orders > Order status column. It display as ‘Your order will be closed in: XX days’
If the time is over, you lose AliExpress protection and will not get a refund in case something is wrong with the product or if it didn't arrive at all. Avoid the situation when the order is completed, but not delivered.
How to extend buyer protection?
The seller can either agree to extend the protection or decline your request.
If you haven’t received your order after extending the buyer protection, get in touch with the seller first to try to come to a solution. If that doesn't work, you can apply for a refund by opening a dispute before the Buyer Protection has ended.
Short URL to this FAQ: https://www.salehoo.com/u/ls5yJ