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How do I contact a supplier?

All approved suppliers can be contacted directly from within SaleHoo. To contact a supplier follow these steps:

Click “Contact Supplier” on the supplier’s listing page.

Once the messaging tab has opened, select from one of the message templates available. These templates cover the most popular inquiry topics, however it’s important you customize your message to suit your needs and the nature of your inquiry.

General rule of thumb: Suppliers will typically give generic responses to generic inquiries!

Alternatively, you can write your own custom inquiry to any supplier. Here are a few pointers to think about when drafting your inquiry.

  • Introduce yourself and let them know why you are. Links to your website, ebay store are helpful.
  • Tell them why you’re contacting them. Be specific if you’re inquiring about a product by including quantity requirements, country you’re shipping to and shipping expectations.
  • Be professional. Suppliers receive many inquiries each day and many of those will be tyre kickers. This means using your business email address, creating a signature and checking grammar and spelling before sending.
Quick tip:

If the supplier has a catalog, find the product(s) you’re interested in and click “inquire”. This will append those products to your message and will move the conversation along much faster.

Example of a good inquiry.



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