We have no official guarantee for our suppliers, but we only add suppliers that either accept a secure form of payment (meaning you have a course of action should something go wrong) or have a proven track record of excellent service.
For these reasons, we have very few issues with suppliers failing to supply goods to customers. We take a very serious view on fraud, and if we discover a supplier is conducting fraudulent activity of any kind, they are suspended immediately.
In the unlikely event that you do have a problem with a supplier, please file a complaint by clicking the link on the supplier's profile page within SaleHoo, we will followup with the supplier as needed.
To be listed in our database, all suppliers must:
Short URL to this FAQ: https://www.salehoo.com/u/GQ01F