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eBay and Alibaba Buyer Protection

  • avatar

    by: sgr4679
    SaleHoo Senior Member
    100 posts

    eBay and Alibaba Buyer Protection

    Posted 6 Oct 11 9:37 am.

    Hi everybody,

    I'm making a research on the subject and I'm very familiar with all the process and how it works on both eBay and Alibaba.

    The one thing that I'm keen to know and i actually need statistics on the subject:

    1. How did the Buyer Protection helped these companies in terms of GMV meaning, did it increase sales or business?
    2. How do people response to it?

    If possible I'm really interested in actual statistics ,It is important to me.

    Thanks a lot
  • avatar

    by: irene_salehoo
    SaleHoo Staff
    1951 posts

    Re: eBay and Alibaba Buyer Protection

    Posted 11 Oct 11 3:19 pm.

    Hi sgr4679,

    I tried searching for this information, but sorry, no such statistical study at all. The questions on the people's responses are not measurable/quantifiable, and increased sales cannot be solely attributed to the buyer's protection program, so those must be factors on why such study does not exist, besides eBay and Alibaba are two different companies.

    Hope this helps.

    Irene

    Customer Support
    SaleHoo Group Limited
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  • avatar

    by: fm1234
    SaleHoo Master Member
    596 posts

    Re: eBay and Alibaba Buyer Protection

    Posted 11 Oct 11 9:22 pm.

    I'd say game them -- contact the PR department at either company and tell them you're working on an article about the evolution of ecommerce (or whatever rolls off your own tongue well enough) and ask a few pointed questions on the matter. You'll get some answered and some not due to security reasons.

    Frank

    "Failure is not when you fall down. Failure is when you don't get back up."

    --J.J. Luna

  • avatar

    by: richellemonfort
    SaleHoo Staff
    3746 posts

    Re: eBay and Alibaba Buyer Protection

    Posted 12 Oct 11 1:06 am.

    Hi Sivan,

    You might just be the first one to produce a study on how buyer protection affects and influences customers on both sites.

    Obviously on eBay it plays a major factor in constantly bringing in a lot of customers and the turn over is not that bad either.

    A major trend I have somehow observed is that the quality of buyer protection provided by any company direct affects the number of customers they get be in online or offline.

    All the best!

    Richelle

    Customer Support
    SaleHoo Group Limited
    Sell more with your own professionally designed and search optimized e-commerce website. Check out SaleHoo Stores now!

  • avatar

    by: sgr4679
    SaleHoo Senior Member
    100 posts

    Re: eBay and Alibaba Buyer Protection

    Posted 18 Oct 11 8:46 am.

    Thanks guys!