The old saying goes “don’t bite the hand that feeds you”, but I’m about to feast on my buyers hands!
I can’t explain why, but I’ve had some extremely Annoying Buyers recently. I’m talking about buyers who make me want to climb through my computer screen and give them a good old sucker punch. It got me thinking about the various types of Annoying Buyers out there and so in today’s blog post, I’ve outlined the top 3 types of Annoying Buyers.
The first type of Annoying Buyer is the one who gives you negative feedback before even contacting you to give you a chance to redeem yourself.
I encountered this Annoying Buyer last week when I reviewed my seller feedback and found a negative feedback score next to my name! The buyer claimed that a (brand new) clothing item I sent them was ripped. I went through my usual damage control process and asked them to send a photo of the damage.
All I got back was excuses, despite my offer to give a full refund if the item was in fact, damaged.
In the end, I put it down to the Annoying Buyer deciding they didn’t like the item I sent, and accusing me of selling them a damaged item as an excuse to get a refund.
Another type of Annoying Buyer is the one who asks “Can I pay less in shipping?” This one irks me because it represents a real misunderstanding of how cut-throat online marketplaces can be. I would love to be able to offer free shipping and still make a profit; Think of the number of sales I would make! Buddy, if I could charge less for shipping, I would!
The “buyer’s remorse” buyer. These buyers are usually a little heavy handed on the old “Buy It Now” button and then regret their purchase soon after. This annoying buyer will typically send you an email a few days after they have bought an item from you and claim that:
The bummer outcome here is that you will need to re-list your item again which is a real time-waster if it happens often.
If you sell on eBay, you can open a dispute with the eBay Resolution Center and get your fees refunded to you. You can also block the buyer (requires login) to ensure they don’t try to buy from you again.
We all have a story about an Annoying Buyer, so leave a comment below and tell me about the ones you have encountered.
Phill on 23:04 28 JunI had a buyer in another country file a "item not received dispute" on the day I had indicated the item may arrive. Then minutes later elevated it to a claim in ebay-so paypal froze the funds in my account putting it negative. The customer never responded to my emails, never knew if the item arrived a few days later. Because I wasn't using tracked postage to save on postage I had no proof the item arrived. So the customer so a free item as paypal gave him back his money and I got screwed even though I numerously pointed out to ebay/paypal he was not communicating. Lesson is some customers will screw you-always use a tracking number