Mayra, can you tell us what date you emailed them please
I received an email today (October / 07/2016) .. What a miracle!
I had sent email from 25 / June / 16 .. (03/October/2016) honestly this is not very good for this company is not reliable. Leaves a lot to say!
I received this email today:
I sent you a couple messages on SaleHoo today, but wanted to make sure we get in contact with you. I apologize for our poor communication.
Please visit our website, craftmerchandiseinc.com, if You Have not already. You will find most of it your questions answered there.
Here is the link for all of our shipping informaiton: Link hidden: Login to view
All of our products are listed on the website. Register for free to see additional pricing. Buying in bulk will get you a greater discount. All of our sales are Final.
Please email me if you Directly Have any further questions.
Thank you for your patience