Sorry to hear you are having issues with DHGATE Management. I too am having issues. I purchased 5 x mobile phones from a so called powerseller on DHGATE, at a cost of over $800, when they arrived, the phones were fake, and the boxes that they came in were photocopied flat packed bits of cardboard. Absolute rubbish. I then sent the seller 20 emails stating i wanted to return the items, and he babbled some rubbis about him not being liable for tax costs when the phones arrive back to him, so i must then pay that. NO WAY. When i contacted DHGATE, it took them 3 weeks to get back to me, and they offered me a payment of $320. I mean where is the justice in that.??
DHGATE IS ABSOLUTELY RUBBISH. I CANT BELIEVE THEY ARE EVEN ADVERTISED ON THIS SITE.