Sorry to hear that they haven't been in touch with you. May I know the email address you sent your messages to?
This supplier has a section on their website regarding concerns of not receiving emails from them:
A. Please note that we endeavour to answer all English e-mails within one hour. If you have not received any reply within 24 hours, please check the points below before sending a follow-up message:
Your message may not have been received by StrawberryNET. If you receive any messages to your mail-box with the subject "Returned mail" or "Non-delivered mail", your message has not been received by the recipient.
You may have used the wrong e-mail address. Please check our e-mail addresses on the Contact Us page and try again.
Your e-mail settings may be preventing you from sending e-mails overseas. Some e-mail providers prevent some e-mails being sent abroad. Please check with your e-mail provider for further details.
You may not be able to receive e-mails sent by StrawberryNET.
The messages may be filtered out by your anti-spam software since you haven't added the StrawberryNET email address into your address book. Please add our e-mail addresses to your address book or contact list.
If you use your company's official e-mail server, there may be restrictions on receiving non-registered e-mails. Please check with your system administrator to remove the restriction.
AOL users in particular should ensure their accounts are enabled to receive e-mails from us.
You can email them through their website- Link hidden: Login to view A toll free number is also available for international customers. This service is available 24/7!
However, I also contacted them on your behalf. Hopefully we get a response early next week. :)