Drop Shippers Are Not Responding - What else can I do?

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darklordau
Posts: 6
Joined: 27 Jul 10
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29 Jul 10 04:40:53 am
I have emailed nearly all the jewellery suppliers listed here and in 4 days not one has bothered to reply

Makes me wonder how often they are checked to see if they are still active with the drop ship side of their businesses not many by the look it.
Sick of doing this pointless in fact.

Good old Dropship Designs drop the big jewellery supplier without warning leaving me to explain why I could not send the item to them and when I finally got Drop Ship Design to tell me who they were, I discovered they could not careless either. Great now I have to find another one to do this......


Darwin Wholesale Jewelers
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richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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29 Jul 10 04:56:15 am
Welcome to the forum darklordau :)

Unfortunately, suppliers may take a while when responding to customer emails. Phone is often a much better option (whenever possible).

Would you like us to help you in reaching these suppliers? If you you are not comfortable in divulging the supplier names on the forum please feel free to email us at support@salehoo.com or PM any of us staff members.

Talk to you soon!


Richelle

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SaleHoo Group Limited
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fudjj
Posts: 5919
Joined: 27 Jul 07
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29 Jul 10 08:35:28 pm
I have emailed nearly all the jewellery suppliers listed here and in 4 days not one has bothered to reply

Makes me wonder how often they are checked to see if they are still active with the drop ship side of their businesses not many by the look it.
Sick of doing this pointless in fact.

Good old Dropship Designs drop the big jewellery supplier without warning leaving me to explain why I could not send the item to them and when I finally got Drop Ship Design to tell me who they were, I discovered they could not careless either. Great now I have to find another one to do this......



As Richelle has said, many will treat email inquiries as low priority. I personally think that is insane, especially when you run a business that involves online trading.

For me it's about customer service, and when you are dealing with a drop shipper you need to know that if there is an issue at any time, their customer service is going to be on the ball and get it sorted right away.

That said, it comes down to a simple question for me. Would I feel comfortable doing business with a company that treated my initial inquiry in such a disrespectful manner?

Answer - HELL NO!


Mark (fudjj)

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SaleHoo.com

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sherry
Posts: 3
Joined: 15 Aug 10
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4 Sep 10 08:41:04 pm
Hi darklordau,

I know situations like you have experienced are frustrating. If you are ever in the market for high quality sterling silver and beaded jewelry, we would love to help. Our company is located in the US and we ship internationally. We have a full catalog we can send you to order from. We do not have all the products online (we are working on getting everything online). We offer drop shipping service and can ship internationally. No reseller ID required. Oh, we check and respond to our emails daily:)

We would love to have you as a customer and hope to hear from you soon.

Sherry Howard
President
Special Wishes

I tried to copy the link for my company profile. If it does not work, try to search Special Wishes or specialwishes4u

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Special Wishes
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