You can not put much faith in rip off reports. I wish the stupid site didn't even exist .First off anyone with a pc can go on that site and say whatever they want.
The problem anybody can do it for what ever reason they want. Which means your competitor can go to that site and publish all the bad crap about you they want and you cant do anything about it.
Even Salehoo has complaints on that site. Also it is almost impossible if you do 1000s of transactions a day/week to make everyone happy.
Which is fine, but us Americans (sorry but its true)
act like damn children and love to complain about anything.
I have worked in,restaurants in college, retail, and finance and the one thing I have learned is people love to complain and look for excuses to complain.
The unfortunate thing is online there is absolutely nothing you can do about it. I will say this though a person is a fool to go to a restaurant and act like a jerk to a waiter ha ha.