European seller question about USA mailing address

Free Member
arsmagna
Posts: 3
Joined: 28 Feb 11
Karma: 
1 Mar 11 03:58:46 pm
Hello
Iam new Salehoo member and i have one question.I live in Europe and i like to sale in USA , there is also my dropshipper.Whats going when customer like to return item, he need to send me to Europe or you have some solucion about USA mailing address.


Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
2 Mar 11 12:03:21 am
Hi and welcome to the site, Arsmagna! It's nice to have another European among us :)

How drop shipping returns are handled depends on the drop shipper's policy. Many drop shippers will accept and process returns, replacing a faulty item with a new one, or issuing you with a refund if necessary (which you then pass onto the customer).

The drop shipper's policy will also inform you whether you should direct your customer to send the item to you for forwarding, or straight back to the drop shipper.

Make sure you check their returns policy on the drop shippers website before you start selling items, so you are clear what action to take.

You can learn more about drop shipping in our free education area:

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Hope this helps :)


Richelle

Customer Support Manager
SaleHoo Group Limited
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Free Member
arsmagna
Posts: 3
Joined: 28 Feb 11
Karma: 
2 Mar 11 10:00:44 pm
Hi
Thanks Richelle

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
2 Mar 11 10:16:44 pm
You're welcome Arsmagna :)

Remember before you go through all the trouble in getting a US mailing address, check your dropshippers return policy first!

All the best


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

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