I'm new here and looking to start some kind of small online retail store for my wife who is a stay-at-home-mom. Since we're operating our small family of 4 on one income, I figured an online business might be the perfect way to get a bit of a second income going if we do it right!
I've been researching a lot and one question seems to be sticking out in my head, yet I can't get a very clear answer to it. I was hoping someone here would have a little bit of a better idea.
I'm located in Ontario Canada. If I'm selling to customers within Canada, the U.S., and possibly worldwide using a dropshipper in the U.S., how would manufacturer warranties work/be valid, etc.?
For example. I sell a product to a customer in Canada which has been dropshipped from a U.S. supplier. The product carries a 1 year warranty given that it was bought by an "authorized reseller" (like all products in the world!) and say 20 days later the customer runs into a defect with the product. How does the customer go about getting warranty service and how would I as the reseller using a dropshipping supplier be able to assist my customer?
Any thoughts and expertise on this matter would be greatly appreciated!