Let me respond to your post in two parts.
The first part, your assertion that our verification process does NOT keep scammers out of our directory. While I doubt anyone could ever give a cast iron gurantee that any verification process is absolutely perfect, we are more than confident that ours is one of the very best, if not the absolute best and that's something we're very proud of.
As part of our verification process, a supplier has to prove an extended record of safe trading practices and offer a safe payment method for members. So even in the event of supplier failing to deliver what they have agreed to do to pass our process, the safe payment option is in place for any member to have complete access to a refund and their investment.
In regards to the post on the WF, it is claimed that this person was a SaleHoo member. If in fact they are or were, then all they needed to do was inform us of the issue and we would have been happy to work with the supplier to resolve the issue, just as we do for all members. So that could have been cleared up extremely quickly with very little fuss, despite what the post indicates actually happened.
Now inregards on your instance in calling this supplier a "scammer" and your assertion that our verification is no protection in keeping them out of our directory, they are both things I completely dispute. You may not have any faith in our system, however when the BBB gives a supplier an A+ rating, then I think that would satisfy most people that your assertion is completely incorrect.Link hidden: Login to view
Now I'm not in any way stating here that we've never had issues to work out with this supplier, we;ve certainly had ocassions where members had asked us to intervene to resolve an issue between themselves and the supplier and of course that is what we have done. Our experience in doing so has always been that the supplier has been more than happy to work towards a resolution with the member and not a single issue has remained unresolved.
Now I'm in no way trying to change your mind here, you are of course completely free to have your own opinion. However, my suggestion would be that you should be careful with using words such as "scammer" about a supplier, when they are quite clearly not. Suppliers these days are becoming far more litliious in protecting their reputaion and making accusations that you are unable to back up in court can put you in a very dangerous position.
Now as I said, it's your call as to what you say about a supplier, but I would just tread with a little more caution myself, online feedback is getting to be a very messy area for people at the moment.
To move on to your second part.
"Do you think any member would find acceptable to be deceived through terms and conditions that are unarguably not clear?" In what way do you consider these unclear, is your assertion that they are not available to view on their website?
"Do you think any member would find acceptable to be charged fees that were not told up front?" The assertion here seems to be that these fees are not made available on the website, is that correct?
"Do you think any member would find acceptable to not be able to reach any member of the company they are working with, nor by phone nor by email?" No, I certainly would not and if you read through the forum you will see on multiple ocassions where I make the point that customer service is important and should always be taken into consideration when considering dealing with a supplier. Personally, if a supplier treated my inquiry like that then I would not consider doing business with them at all.
Have SaleHoo ever talked to any representative of EnRoute Global Enterprises?" Yes, several times in fact
Have SaleHoo ever gotten even one email response from EnRoute Global Enterprises? Yes, once again, several infact
Have EnRoute Global Enterprises ever posted a reply or even try to defend themselves in any SaleHoo forum? That I am unsure of, but I'm not aware of any situation where they had to defend themself personally. Perhaps you can highlight an istance for me?
If any of these answers is yes, as a SaleHoo full member I invite you to post any prove that this company even exist. Given that my word is not good enough for you, I can only direct you to discuss this matter further with Richelle, the head of support. She can decide on if providing you with "proof" of my claims is warranted.
You can reach Richelle at Link hidden: Login to view
, I'll inform her to expect an email from you regarding the proof.
To wrap up your final point, SaleHoo in no way considers our service as perfect. I doubt that actually exists, but we have a product that people work very hard for their member on across a wide variety of business facets and it's a product that we are all extremely proud to provide!