Need advice and info about EnRoute Global Enterprise

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johnster0777
Posts: 15
Joined: 03 Dec 11
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14 Aug 14 07:49:39 am
I'm considering trying out a dropshipper that I've never used before but I need your help in deciding wether or not I should try it. The dropshipper and wholesaler is "EnRoute Global Enterprises." I'd like to know about their tier 1 prices and I'd also like to know if the $297.97 is a one time fee or if it's a yearly fee? So far from what I read about them seems like they're a good reliable dropshipper that offer a lot of other services. My next question is if they charge for their other services and if they do charge, what is their fee for those other services? If everything turns out the way I hope it does, then I will start using them in the future. I'm still going to continue doing business with my current dropshipper but it never hurts to have several reliable dropshippers not just as a backup but to use them to dropship items from a different niche. After all the more items/categories you sell the more profits you make. Your help is highly appreciated.




Kind Regards,

Juan Gonzalez


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rachel_ramos
Posts: 442
Joined: 10 Jun 14
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15 Aug 14 03:33:36 am
Hello John,


Have you tried to look into their supplier page?

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To give you a brief background, well according to sirlancelot (eBay Powerseller)

EnRoute Global LLC primarily sells to resellers — not to consumers. Whether you are an established trading company, "brick and mortar" shop, a mom and pop" operation, international importer or exporter, online retail veteran (Amazon, eBay or standalone), or have never sold anything on the Internet, EnRoute Global Exchange is ready to drop ship the products you need. As an EnRoute Global Exchange reseller partner, you have access to one of the industry’s most robust master catalog and portfolio of product inventory — over 1 Million products strong.


They accept American Express, Discover, EnRoute Global Enterprises Gift Cards/Certificates,MasterCard, Visa and PayPal as forms of payment. They have been in the business for 8 years now and they have been with SaleHoo for 2 years.

My suggestion is to contact them directly for any questions pertaining to their rates. You may even be able to negotiate your terms if you wish.

Free Member
johnster0777
Posts: 15
Joined: 03 Dec 11
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18 Aug 14 10:14:54 am
Hi Rachel,

Thank you very much for your help, I'll contact them directly and hopefully things will work out the way I hope they do.




Kind Regards,

Juan Gonzalez


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Site Admin
rachel_ramos
Posts: 442
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18 Aug 14 01:35:01 pm
You're very welcome, Juan.

Drop us a line at Link hidden: Login to view if you need further assistance.

:)

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saldarriagaimport
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Joined: 21 Apr 15
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2 Jul 16 11:13:57 pm
Erased by poster


Last edited by saldarriagaimport on 4 Jul 16 02:55:53 am, edited 2 times in total.
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fudjj
Posts: 5913
Joined: 27 Jul 07
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3 Jul 16 08:17:38 pm
Hi Andrew and welcome to the forum,

I'm sorry to read that feedback provided by you in the link, however despite the assertion here that this supplier is a "scammer", they are in fact quite a legitimate supplier, not a "scammer" as you call them.

In regards to why we have them listed, our verification process is based on a suppliers trading safety. Meaning that our verification process is specifically designed to keep scammers out of our directory, unlike other directories that simply have an open listing policy for any and all suppliers.

Our verification process does not include criteria such as account fees, customer service, trading terms and conditions and so on. The reason we do not make judgements on things such as these is because what one member may not find acceptable with a supplier, the next may find the same thing perfectly acceptable.

For example, account fees is something that many members don't like and will not trade with suppliers that charge those fees. However, many other members are willing to pay those fees because they see value in other areas of doing business with the supplier/s. That could be better product prices, faster shipping times, etc.

So if we used criteria such as a supplers trading terms and conditions to verify them, then we would be impossing our own judgements on that supplier and possibly limiting trading opportunities for other members with a safe trading partner.

Members are always advised to seek as much information as they deem appropriate to make a judgement call on doing buiness with any supplier in our directory. No two suppliers are ever the same, they will have have different prices, different shipping times, different trading terms and conditions and so on, it's simply not realistic to have a directory with the all suppliers having the exact same everything.

All we can do is validate a supplier to ensure that they are a legitimate trading entity and provide that information for our members. From there, it's up to each member to choose the supplier that they feel aligns with their trading expectations.

What your post does highlight is the importance for all members to take notice of trading terms and conditions of the suppliers they are wanting to do business with before opening an account. Everyone has to remember, e-commerce is still a business and good business prcatices should always be followed.


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
saldarriagaimport
Posts: 3
Joined: 21 Apr 15
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3 Jul 16 10:55:37 pm
Erased by poster.


Last edited by saldarriagaimport on 4 Jul 16 02:56:34 am, edited 1 time in total.
Site Admin
fudjj
Posts: 5913
Joined: 27 Jul 07
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4 Jul 16 01:40:22 am
Hello Andres,

Let me respond to your post in two parts.

The first part, your assertion that our verification process does NOT keep scammers out of our directory. While I doubt anyone could ever give a cast iron gurantee that any verification process is absolutely perfect, we are more than confident that ours is one of the very best, if not the absolute best and that's something we're very proud of.

As part of our verification process, a supplier has to prove an extended record of safe trading practices and offer a safe payment method for members. So even in the event of supplier failing to deliver what they have agreed to do to pass our process, the safe payment option is in place for any member to have complete access to a refund and their investment.

In regards to the post on the WF, it is claimed that this person was a SaleHoo member. If in fact they are or were, then all they needed to do was inform us of the issue and we would have been happy to work with the supplier to resolve the issue, just as we do for all members. So that could have been cleared up extremely quickly with very little fuss, despite what the post indicates actually happened.

Now inregards on your instance in calling this supplier a "scammer" and your assertion that our verification is no protection in keeping them out of our directory, they are both things I completely dispute. You may not have any faith in our system, however when the BBB gives a supplier an A+ rating, then I think that would satisfy most people that your assertion is completely incorrect.

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Now I'm not in any way stating here that we've never had issues to work out with this supplier, we;ve certainly had ocassions where members had asked us to intervene to resolve an issue between themselves and the supplier and of course that is what we have done. Our experience in doing so has always been that the supplier has been more than happy to work towards a resolution with the member and not a single issue has remained unresolved.

Now I'm in no way trying to change your mind here, you are of course completely free to have your own opinion. However, my suggestion would be that you should be careful with using words such as "scammer" about a supplier, when they are quite clearly not. Suppliers these days are becoming far more litliious in protecting their reputaion and making accusations that you are unable to back up in court can put you in a very dangerous position.

Now as I said, it's your call as to what you say about a supplier, but I would just tread with a little more caution myself, online feedback is getting to be a very messy area for people at the moment.

To move on to your second part.

"Do you think any member would find acceptable to be deceived through terms and conditions that are unarguably not clear?" In what way do you consider these unclear, is your assertion that they are not available to view on their website?

"Do you think any member would find acceptable to be charged fees that were not told up front?" The assertion here seems to be that these fees are not made available on the website, is that correct?

"Do you think any member would find acceptable to not be able to reach any member of the company they are working with, nor by phone nor by email?" No, I certainly would not and if you read through the forum you will see on multiple ocassions where I make the point that customer service is important and should always be taken into consideration when considering dealing with a supplier. Personally, if a supplier treated my inquiry like that then I would not consider doing business with them at all.

Have SaleHoo ever talked to any representative of EnRoute Global Enterprises?" Yes, several times in fact
Have SaleHoo ever gotten even one email response from EnRoute Global Enterprises? Yes, once again, several infact
Have EnRoute Global Enterprises ever posted a reply or even try to defend themselves in any SaleHoo forum? That I am unsure of, but I'm not aware of any situation where they had to defend themself personally. Perhaps you can highlight an istance for me?
If any of these answers is yes, as a SaleHoo full member I invite you to post any prove that this company even exist. Given that my word is not good enough for you, I can only direct you to discuss this matter further with Richelle, the head of support. She can decide on if providing you with "proof" of my claims is warranted.

You can reach Richelle at Link hidden: Login to view, I'll inform her to expect an email from you regarding the proof.

To wrap up your final point, SaleHoo in no way considers our service as perfect. I doubt that actually exists, but we have a product that people work very hard for their member on across a wide variety of business facets and it's a product that we are all extremely proud to provide!


Mark (fudjj)

Community Manager
SaleHoo.com

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Full Member
saldarriagaimport
Posts: 3
Joined: 21 Apr 15
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4 Jul 16 02:54:28 am
Hello Mark,
I have to admit that was an excellent answer.
I think I made a mistake and did accusations without back up.
Furthermore I now see that your response (representing SaleHoo) is quick, very helpful and kind despite I was rude.
I think your company is doing a great job, in fact I’m benefiting from SaleHoo because I have found some great suppliers with which I’m happily working right now.
So I’m sorry, my mistake on doing false accusations.
I will erase my first comments to not harm any reputation.
Thanks for your patience.
Andrés

Site Admin
fudjj
Posts: 5913
Joined: 27 Jul 07
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4 Jul 16 03:14:56 am
No problems at all Andres, we have a very open forum here and I'm happy to be able to clarify and ease your initial concerns. .

Cheers


Mark (fudjj)

Community Manager
SaleHoo.com

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