Shipping & Discounts

Free Member
richbuy
Posts: 30
Joined: 08 Oct 12
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17 Dec 12 11:38:25 pm
Hi Richelle,

I hope you are doing well and getting ready for a blessed Holliday. I was trying to get everything done for this holiday season but I ran into some personal issues that are now resolved and I’m back :)

I have a few more questions that I hope you’ll be able to assist me with which are as follows:

I have decided to provide free shipping on my site and I have set my shipping option as free and my GEO Zones set for all zones?
I’m not sure if that’s correct or should it be set for within the United States/within Michigan?

Can I also state on my site that I’m providing free shipping? I wanted to promote that and let shoppers see that when they come to my site.

Also, if I wanted to post a discount for the variety of items on the site, for example buy any 3 items and get $5.00 off, am I able to do that and if so how?

Thanks Again

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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18 Dec 12 01:33:46 am
Hello RichBuy,

Kindly refer to my replies below -

I have decided to provide free shipping on my site and I have set my shipping option as free and my GEO Zones set for all zones? I’m not sure if that’s correct or should it be set for within the United States/within Michigan?


Yes, I checked your store (admin) and looks like you have set it up correctly.

Can I also state on my site that I’m providing free shipping? I wanted to promote that and let shoppers see that when they come to my site.


You can mention the "Free Shipping" promo in your store's description as well as individual product descriptions.

Also, if I wanted to post a discount for the variety of items on the site, for example buy any 3 items and get $5.00 off, am I able to do that and if so how?


Sorry I'm not sure you can offer a "collective discount" for all items purchased. You can only offer a discount per product at this point.

Hope this helps :)

Happy Holidays!!!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
richbuy
Posts: 30
Joined: 08 Oct 12
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19 Dec 12 03:28:30 am
Thanks & Happy Holiday to you and yours

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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20 Dec 12 12:15:08 am
You're welcome RichBuy!

Glad to be of help :) Merry Christmas!


Richelle

Customer Support Manager
SaleHoo Group Limited
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richbuy
Posts: 30
Joined: 08 Oct 12
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27 Dec 12 04:37:57 am
Hi Richelle,

Not sure what I did wrong I entered the correct State tax heading and amount in the GEO tax class, then entered taxable item for the individual item under the specified product and when I did a trail run for the item titled 2 Piece Set Plus Size Fleece Pajamas for $10.00 to be shipped to my address in the same state Michigan I was charged the 6% great. But, when I changed the shipping address to Florida I was still charged the 6%, not sure why? I checked my GEO settings – tax class and my store settings – shipping and I have no idea what I’m doing wrong.

Other than that, I have decided to provide free shipping and was wondering if someone could take a look at my site internally and tell me if my settings are all ok and I’m ready to get started?

I know I have to enter the prices for the rest of my items and I was wondering if I should park the site while I complete the prices or not (not sure if it makes a difference)?

Would you recommend those sites that will help you market your site/on line business by emailing a large number of different emails for a small fee promoting your business to those recipients? If so are there any that you could recommend?

I have also created an account on my web site and when I go in trying to make a sample purchase and when I select an item and add it to my shopping cart but when I try to log in I get a message saying I have no items in my cart and it does that every time so I can’t complete any transactions or log in. It’s as if I don’t have an account on the site???

Thanks for your help once again :)

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
30 Dec 12 11:30:04 pm
Hello RichBuy,

Kindly take note of my answers below -

Not sure what I did wrong I entered the correct State tax heading and amount in the GEO tax class, then entered taxable item for the individual item under the specified product and when I did a trail run for the item titled 2 Piece Set Plus Size Fleece Pajamas for $10.00 to be shipped to my address in the same state Michigan I was charged the 6% great. But, when I changed the shipping address to Florida I was still charged the 6%, not sure why? I checked my GEO settings – tax class and my store settings – shipping and I have no idea what I’m doing wrong.


I tried this just now and I was not able to replicate the issue you pointed out. I initially place an order for Michigan and saw i was charged 6% tax, when I updated my state to Florida the 6% sales tax was removed.

Other than that, I have decided to provide free shipping and was wondering if someone could take a look at my site internally and tell me if my settings are all ok and I’m ready to get started?


Your store looks good from inside and you are about ready to start your business!

I know I have to enter the prices for the rest of my items and I was wondering if I should park the site while I complete the prices or not (not sure if it makes a difference)?


The main difference is no one will be able to see or find your site while you are in the stage of completing everything, some prefer to do it this way.

Would you recommend those sites that will help you market your site/on line business by emailing a large number of different emails for a small fee promoting your business to those recipients? If so are there any that you could recommend?


I have not used any such service so it would be a bit of a challenge making the right recommendation but we have added 2 new guides to help you advertise and bring traffic to your SaleHoo store

Link hidden: Login to view
Link hidden: Login to view

I have also created an account on my web site and when I go in trying to make a sample purchase and when I select an item and add it to my shopping cart but when I try to log in I get a message saying I have no items in my cart and it does that every time so I can’t complete any transactions or log in. It’s as if I don’t have an account on the site???


Like the first issue, I was also unable to replicate this one. I created and account in your store, logged out and browsed through your products and added 2 Piece Set Plus Size Fleece Pajamas for $10.00 to my shopping cart, then i was prompted to login. after logging in the item 2 Piece Set Plus Size Fleece Pajamas for $10.00 was still in my cart.

Hope this helps! Kindly try again and let us know if you continue to experience the same issue.

A wonderful New Year to you and your family :)


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
richbuy
Posts: 30
Joined: 08 Oct 12
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31 Dec 12 04:11:54 am
Hi Richelle,

Thanks as always,

Just let me make sure, I should have all my items set to taxable good right?

I’m not sure what I’m doing wrong but I will log in to my account as a shopper and select an item go to check out and check terms and condition and click continue then I’m kept on the same page saying that my information needs to be entered then when I enter the information then it tells me that my email address has already been used?

I just don’t know what I’m doing wrong???
I just can not get passed that initial page to make a purchase on my site.

Thanks for all your help
Happy New Year & best wishes to you and yours :)

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
1 Jan 13 08:39:02 am
Hello Rich Buy,

If I recall correctly, I set-up your Tax settings for your store so unless you changed it in any way please keep it as it is.

You might want to try deleting your test account and register a new one. I registered on your store and I was not prompted by any messages when I tried to make a test purchase.

Please let us know how you get on.

All the best! Happy New Year :)


Richelle

Customer Support Manager
SaleHoo Group Limited
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richbuy
Posts: 30
Joined: 08 Oct 12
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1 Jan 13 09:10:54 pm
Hello Richell,

Thanks again I was not sure since I had added a number of different products since we did that.

I will give everything a shot and let you know.

Happy New Year :)

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
1 Jan 13 11:01:38 pm
No worries RichBuy :)

Please let us know how you get on and if you need any further assistance. All the best!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
richbuy
Posts: 30
Joined: 08 Oct 12
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20 Jan 13 02:18:20 am
Hello Richell,

I hope you have been well, I believe everything is ready to go, I know I have asked you before but would you take another look and let me know if I have missed anything.

However I do have a few more questions:
I have added some specials and when that option is selected you see the price of the item and the customer would have to select the item to actually see the special price. The problem with that is if they don’t select the item they won’t see the special price and think that the regular price that’s showing is the price.

Can you make it so the sale price shows and when the customers selects the item they see the regular price that’s crossed out as well as the sale price (as it is currently). I have entered the sale price currently in both the special and regular slots so the cheaper price is showing.

Also, for payment I have selected PayPal and PayPal Direct Checkout, is that correct?

Thanks & let’s get started :)

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
21 Jan 13 04:36:21 am
Hello again RichBuy,

Pretty busy but all's relatively well! Hope you're doing fine too!

I checked your store and looks good to go :)

I have tried setting it up on my store as well as yours but I was not able to do anything about your feature request. Sorry but that setting where the slashed price will show on the main page is not currently supported. But please feel free to vote on the request here.

You don't have to activated both PayPal and PayPal Direct Checkout. If PayPal Direct Check is an option available to you then choose this one.

All the best and here's to your first sale!!!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
richbuy
Posts: 30
Joined: 08 Oct 12
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21 Jan 13 03:40:35 pm
Hi Richelle,

Never a dull moment LOL, I wish us both the very best and thank you for your patience, I will make the correction with the Paypal payment and launch.

Thanks again & talk to ya soon :)

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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22 Jan 13 12:49:56 am
Happy to be of help, RichBuy :)

Again to your success! Cheers!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
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richbuy
Posts: 30
Joined: 08 Oct 12
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26 Jan 13 04:08:48 am
Thanks Richelle *w* *w*

Free Member
richbuy
Posts: 30
Joined: 08 Oct 12
Karma: 
3 Feb 13 10:06:48 pm
Hi Richelle,

I hope all is well, I'm having a problem my mom went to my site to make a purchase and made an account. She then picked what she wanted and when she went to pay by credit card she was not able to. she confirmed what she wanted and agreed to the terms and entered her credit card information and security code on the back. then clicked continue and the site kept bringing her back to the credit card page?

I then also tried making a purchase my self and tried going through my paypal account. I was able to complete my order on line but I can not view what I purchased on the web site its telling me that I have no order history? I have not received the order on the web site either? I logged into the web site and went to order and there is nothing there, then I refreshed the site and still nothing?

Please help

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
4 Feb 13 02:00:43 am
Hello RichBuy,

Was there an error message? If there was something wrong your store will prompt you with an error message like,

Payment Information
Credit Card Details
Security header is not valid


Kindly check with your mother if she was prompted with any error message.

Also, kindly try ordering and accessing your store (front and admin) via a another browser and let us know how you get on.

Talk to you soon!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Free Member
richbuy
Posts: 30
Joined: 08 Oct 12
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4 Feb 13 04:02:36 am
Hello Richelle,

OMG, why me,

Ok, I checked the orders under the Abandoned for orders and they are all there.
Now I also tried entering another order using my credit card and its telling me that my Security header is not valid? I dont know what that means, I entered the credit card number as well as the 3 digits on the back of the visa card? I dont understand...

When I made my purchase through paypal I did not receive an error message. however, when I checked for the order on my web site it was not there and I have no record of it. I did receive an email from paypal regarding the amount and that is would be processed when via-buydirect.com process the order. Everything with paypal and my account is accurate and up to date otherwise I would not have received those emails from paypay. I also called them and they said that it was something going on with my shopping cart and to check with my provider. But again on the site I have no record of the sale or items sold.

I spoke with my mom and she did not receive an error message either. She signed in selected items she wanted to buy, agreed to the terms selected continue entered her credit card information then selected continue and the page would clear and start her over and she would enter her credit card info again and again. She said she did that several times and nothing went through but never had an error message.

Thanks

Free Member
richbuy
Posts: 30
Joined: 08 Oct 12
Karma: 
5 Feb 13 12:14:03 am
Hi Richelle,

You were right I received a message saying that my security header was not valid??? what does that mean??? please help.

Thanks

Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
Karma: 
5 Feb 13 01:45:06 am
Hello RichBuy,

Sorry but I honest don't know the meaning of the error message. But please be assured that our developers are already looking into the issue as I have asked our senior staff to test your store issues and he has forwarded it to our developers.

Again sorry for the inconvenience. Will let you know as soon as I receive any update.

Talk to you soon!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
Site Admin
richelle_salehoo
Posts: 5226
Joined: 20 Oct 08
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5 Feb 13 02:17:42 am
Hello again RichBuy,

Kindly check that your PayPal account is set to "Live Mode" and not to "Sandbox mode" as this might be the reason for the issue.

Please let us know once this is done and if the issue persists in your store even after setting it to "Live mode"

Talk to you soon!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!

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