What are the main problems Sellers have with dropshippers

Full Member
ceciljperkins
Posts: 2
Joined: 01 Jun 14
Karma: 
1 Jun 14 09:57:55 pm
what's up everyone, I'm considering drop shipping and would like to know the main problems people run into with drop shippers other than the fact that some don't ship the product like they say they will. What are some of the main problems that will arise when dealing with specific drop shippers.

Site Admin
fudjj
Posts: 5913
Joined: 27 Jul 07
Karma: 
2 Jun 14 02:16:04 am
Hi Cecil and welcome to the forum

Poor stock control would be one, you don't want to be in a position where you are selling something that is out of stock. Poor shipping times another, that's a quick way to get yourself some poor feedback quickly. Customer service, poor customer service can mean lengthy periods of tikme to sort out order issues, not a good way to keep customers happy. .


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view
Full Member
gotyourwants
Posts: 25
Joined: 03 Jun 14
Karma: 
4 Jun 14 10:42:25 pm
Bottom line is that you are relying upon someone with very little vested interest in your company to represent you. Some drop shippers do a far better job with these than others. It pays to do some research.

1) Presentation of the package. Will the item arrive nicely packaged to delight the buyer? Or will the buyer be shocked at the package when they first see it. How the item is packaged is your LAST chance to leave an impression on your buyer. It's the buyer's final experience with you and can mean he difference between good ratings and bad ones. Trust me, customers do not care if an order simply arrives despite the packaging. They want well packaged items. My story is not from drop shipping, but my only eBay neutral rating was from a buyer who rightfully said that I didn't do a good job packaging an item and it was lucky to get there. He was right. I got in a hurry, forgot something and tried to open the package, put the missing part in, and closed it with tape. Looked terrible and I got a deserved neutral rating for it.

2) You often cannot keep a real time count of the drop shippers remaining inventory of items. SOME drop shippers say you can. MOST of them say any inventory feed you get is not guaranteed to be up-to-date. That disclaimer doesn't satisfy a paying customer when you cancel an order due to lack of inventory.

3) Upward price changes after listing an item. Once an auction gets a bid or an item reaches a certain point, any change in your price may not be able to get into your listing price and you are stuck selling it for less than you assumed or ending your listing early. It's easier to know your costs when it's sitting at your location.

4) Slow tracking information. I know one seller who lost his top-rated seller status because his dropshipper wasn't providing the tracking information in time to satisfy eBay's metrics.

5) You have no idea what your drop shipper shipped nor do you get to inspect the condition before it ships. So buyer says the item arrived looking dirty or used. Maybe it did, maybe it didn't but you don't know because YOU didn't package it. But YOU are stuck in the middle because you sold it.

Don't hear this wrong because there are some people and drop shippers that can work very well together. I've used a couple of them with good success and no negative feedback. But it takes work to stay on top of these issues.


Michael Sears
Got Your Wants, Bloomington, Illinois
Full Member
ceciljperkins
Posts: 2
Joined: 01 Jun 14
Karma: 
5 Jun 14 03:15:35 pm
Thank you both for your replies and insight. Seems to me like i would have to count to much on other people (dropshipper) for things to go smoothly 90% of the time. I feel that i need control of my business and might need to wait until i can purchase small bulk from a wholesaler or be a garage sale junkie lol. Thanks again

Site Admin
fudjj
Posts: 5913
Joined: 27 Jul 07
Karma: 
5 Jun 14 07:30:12 pm
Hi Cecil,

Absolutely no doubt that you aren't in complete control with a Dropshipping model, but there are good Dropshippers who do support their agents very well so don't be completely put off. It's more a matter of just ticking all the boxes to make sure you have any Dropship model streamlined as much as possible.

If you do want to go wholesale, maybe consider Surplus as a supply resource. Also has it's pitfalls to watch out for, but a cheap way in to buying bulk.

Garage sales, well you get no argument from me there lol. That's how I started and did pretty damn well out of it. I've made Power Seller with quite a few different accounts over the years and my first Power Seller account was one based on second hand only. If you know how to nego and you have a good eye for items that will sell, then eBay is the best place on the planet to market yourself.

Apart from that, nothing quite like digging around in someone else's stuff first up on a Saturday morn lol


Mark (fudjj)

Community Manager
SaleHoo.com

Link hidden: Login to view

Wait! Want Some FREE Supplier Details?

Discover four of the most profitable niches on eBay and get details for the best suppliers for these niches. Enter your details below and we will send them instantly.

Thanks! Please check your email inbox.

Your list of profitable markets and supplier details are on their way to your email inbox.
Be sure to add support@salehoo.com to your safelist to ensure we can deliver the free suppliers details to you.

If you haven't received an email from us in 5 minutes, please check your spam folder or email us at support@salehoo.com.