What is the best way to contact a supplier?

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hypnotisk
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11 Apr 12 10:20:49 am
How do i contact a supplier so i can start selling items for them on ebay? send email or? if then what to say?? im new here..

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fm1234
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11 Apr 12 03:34:03 pm
This thread has some useful suggestions for contacting dropshippers:

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Frank


"Failure is not when you fall down. Failure is when you don't get back up."

--J.J. Luna
Free Member
hypnotisk
Posts: 3
Joined: 11 Apr 12
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11 Apr 12 10:25:23 pm
Thanks, but i didn't find out how to contact them

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fudjj
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Joined: 27 Jul 07
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11 Apr 12 11:49:07 pm
Phone call would always be my first suggestion.

I know email is easier and everything else, but it's a simple fact that a lot of business's don't rank email customer service as the same level of priority as they do telephone contact.

If a business doesn't offer telephone as a contact method, then that to me is a reason to question if that is a business you really want to do business with. When drop shipping, having good fast open communication with your supplier is a good thing, what happens when there is a problem you need sorted quickly and you aren't able to call them?

You're left with relying on them to assist with your problem via email, and the chances of that assistance ever being quick are very small.

Contact method is just as important as a suppliers prices when looking to do business. You're looking for a complete solution, anything less and your chances of it being ultimately unsatisfactory are very high.

Good business is about keeping the risk level as low as possible, while keeping the reward level as high as possible, and that sort of risk assessment should play an important role with any supplier you are thinking of dealing with.


Mark (fudjj)

Community Manager
SaleHoo.com

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richellemonfort
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11 Apr 12 11:50:09 pm
Hi Hypnotisk,

Marc's right about phone calls getting immediate attention compared to emails but if you find it too costly, chat support is also another fast option as long as the supplier you have chosen offers it!

To help you deal with suppliers I recommend downloading your copy of the Link hidden: Login to view

The SaleHoo New User Manual explains how to get off on the right footing with the suppliers you would like to work with and lay the groundwork for negotiating the best prices and creating long-term relationships. You'll discover:

- How to get ready to use suppliers. What will suppliers want from you?
- How to find and use a supplier in SaleHoo’s directory
- How to contact a supplier and what to ask
- What are wholesale prices? Find out how to know when you're getting the real deal
- How to get the best wholesale price from a supplier
- Placing your order

Just scroll down the page and look for the 6th guide :)

All the best!


Richelle

Customer Support Manager
SaleHoo Group Limited
Sell more with your own professionally designed and search optimized e-commerce website. Check out Link hidden: Login to view now!
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mekki
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Joined: 01 Oct 11
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14 Apr 12 04:57:56 pm
Hi
My customers are angry wen they discover that it's going to go almost a month before they receive the goods they have purchased from me, and I understand their frustration very well. My question to Salehoo is the most common delivery time nor selling of dropscip method.
Regards
Hallvard

Site Admin
fudjj
Posts: 5758
Joined: 27 Jul 07
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15 Apr 12 09:57:13 pm
Hi
My customers are angry wen they discover that it's going to go almost a month before they receive the goods they have purchased from me, and I understand their frustration very well. My question to Salehoo is the most common delivery time nor selling of dropscip method.
Regards
Hallvard


When choosing your preferred supply business model, you'll find pros an cons on each, and without doubt one of the bigger cons of using a Drop Shipping model as a supply avenue is what can be in some instances, a very long delivery time for your customers.

Absolutely nothing you can do about that, it's part of accepting your supplier's terms and conditions when choosing to do business with them. What you can do to ensure any shipping delay drama is kept to a minimum for yourself, is to make those delivery times quite clear to your customers in the listing itself.

It's one of those ugly little areas where sellers using a Drop Shipping supply model can struggle. As a general rule, most customers don't like waiting at all, so if you list items with extended shipping times the possibility of loosing a sale because of it exists.

On the other hand, not detailing delayed shipping times to make your customers fully aware can come back to bite you quite quickly, especially when you start getting messages from unhappy customers wanting to know where their item is and what is the delay.

You have to work out how to walk the tightrope to be completely successful with Drop Shipping, especially in a marketplace like eBay, where most people expect delivery instantly!


Mark (fudjj)

Community Manager
SaleHoo.com

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