Ebay problems, What would you do?

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jimmy_huber
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7 Feb 09 07:55:50 am
I have recently noticed the amount of complete idiots on ebay has increased. And am starting to feel it in my feedbacks.

Ive had 3 negs in the last month and probably one more on the way.

I had one I completely screwed up on in December. I thought I had already shipped the persons order but I had not. Mostly because I had 3 identical units. Thats ok my bad I deserved it.

One lady I offered a better unit because the one she won was not in stock. Probably an accidental relist. She asked me a ton of stupid questions regarding the better machine. And then asked me to call her. I called her multiple times and she never answered and I left my callback number twice. She called the wrong number. She was off a single digit. Then blames me and leaves me a neg. I got a 5 letter word that id like to call her.

Another where A guy claims his blender is Used, I sold the item as New because it was new. He sends me pictures of this filthy unit right. Well he made a boo boo. He sends me a picture of the bottom of the unit that has the model plaque on it. I take pictures of a unit and when I do electronic items I also take pictures of the Model number and serial plaque. And we photocopy that and write the item number on the picture. And stick it in a folder.

The model numbers don't match. Hes trying to rip me off and trade his old unit for my new one and get me to refund his payment for it. I contact powerseller support and they even tell me not to refund this guy. But unfortunately I may have to suffer a negative feedback. Thanks ebay.

Then this week I get a lady that bought a very expensive Dyson. Won the item for $360.00
Now she contacts me about 4 days after she received the item and states there is stress damage to the units Head assembly. I do find this odd because I disassemble every dyson unit and clean them completely just to make them look brand new. I never saw this damage but I think Ok maybe it was damaged in shipping. I offer to have the unit picked up by fedex at my cost and I would refund her payment once fedex picked up and inspected the damage.

She goes off and ships the unit to me herself then quickly demands I refund her payment before this unit arrives at the warehouse. So I tell her the agreement was that I arrange the pickup so fedex can inspect the unit. For all I know she shipped me a box full of tree branches. Well anyways shes messaging me multiple times a day demanding her refund so she can buy another dyson right away. Claimed shes been looking for a dyson for 4 months. Yeah right.

Anyways shes also opened a dispute and is spewing garbage and threats the whole time in the dispute. The unit shows up at the warehouse on Wednesday. I open the box and pull the dyson out.

Yes there is a stress fracture on the unit just as she mentioned. Then I look a little closer and see that the handle is completely Broken off the unit. The placeholder where the handle mounts has a large piece missing.

The handle itself reverses into a wand. Kind of like holding a gun. Well the handle is in the wand position and Locked/Jammed.

I flip the unit upside down and see Hairs/Fibers attached to the brushes. I open up the canister and look at the filter. 5 round dirt marks and a huge clump of womans hair inside the filter trap. Meaning the unit has been used.

So What it looks like to me is either this vacuum was manhandled accidentally or They did it intentionally. But either way the damage was not caused by shipping at all.

I prefer to make problems go away on ebay and just refund the money. I know I can file a damage claim and fedex would pay me right away without a second though because I do a ton of business with them.

Now I contact powerseller support and tell them of my findings and ask for their opinion. I told them I was willing to just refund the money and file a Damage claim. The support person Said 'NO, dont refund her. Contact trust and safety and tell them of your findings. Dont refund her unless trust and safety gives you the go ahead.' So I emailed trust and saftey and I am waiting on their decision.

Now during this wait she has messaged me twice on the dispute panel and of course tries to build strength to her cause. I wonder if she knows shes under investigation for Fraud?

Anyways whatever ebay wants me to do I will do. But if this lady leaves me a neg and I have to sit on it. Im going to reply to her neg stating.

Buyer reported for Fraud~ Look at Auction number 123456789 for details.

And Im going to put the damaged unit up for sale describing the damage to the machine in detail and stating that unit was destroyed by a previous buyer. Ill sell it as base for spare parts.

If ebay doesn't like it they can remove the neg. I'm not eating more negs because of ebays Advice. If they want to give advice what to do then they should remove the negs we get stuck with following their instructions.

Is it just me or has all the crap come out of the woodworks this year? The dumb and the dumber of ebay buyers.

What would you do in this situation? And have you had any recent problems with ebay buyers?


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wholesalelist101
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7 Feb 09 12:16:02 pm
Jimmy it is funny that you mention this because the last 3 of my transactions have involved fraud. I sold an iPod touch now the funds have been put on hold because the buyer claims he did not make the purchase even though he signed for it and I have a copy of his signature. I sold a camera to a guy that requested me to send it to another address as a surprise birthday gift. I usually don't do this but it was a cheap camera and I did it as a favor. Turns out that it was not a birthday gift but he was using me as a dropshipper! I am now currently in another situation with another iPod where the buyer is claiming that they did not make the purchase! This is the worst it has ever been!

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grboutique
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7 Feb 09 11:05:07 pm
I have 4 transactions that I filed for an unpaid dispute last moth and it sucks because you can't give these member a negative for not paying. I also have a buyer that was mad because I emailed him/her a tracking number which is kind of weird because he/she should be happy I am letting her know that her item has been shipped out and doing an open communication. And these are the people that have 5 to 0 feedback.

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fudjj
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8 Feb 09 12:39:14 am
I don't know how I do it, but I never have a hassle, buyers pay on time, and I've only ever had one dispute filled against me as a seller, and after 6 weeks I ended up winning....much to my shock!

Don't know whether I've just been lucky or ebayOZ sellers in general have less hassles. Always seems to be a lot of drama on ebayUS for some reason, much bigger market place of course so that probably has something to do with it.

The bigger the market, the better chances of coming across a nutter or two, but with the economic downturn I can only imagine the hassles are going to increase.

Buckle up!


Mark (fudjj)

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jimmy_huber
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8 Feb 09 02:32:35 am
Well I can go the entire year. Not one negative, But it seems like December and January I seem to find some way to get 6-7 negs. I guess its because everyone has the winter blues or are stressed out.

That one neg I got the buyer complained about not getting his dyson in time for christmas. Was he really going to give a USED vacuum as a Christmas gift? lol.

Yeah I get the most disputes and the most problems generally december and January.

I do think my most retarded complaints come from 0-5 feedbacks.


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fudjj
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8 Feb 09 03:23:45 am
No Dyson for Christmas, you probably made life hell for that poor bastard when he had nothing to give his wife, no wonder he spat the dummy...hahahaha

I bet his wife wasn't unhappy not to get it on time : )


Mark (fudjj)

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grboutique
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8 Feb 09 04:09:46 am
eBay should put an option for sellers to block new members that have 10 - 0 feedbacks until they contact the seller to allow them to bid/buy an item because it's kind of getting out of hand where as these new members just click buy it now and never pays. Of course, they're not going to think twice because they not going to have negative anyways because sellers can't give negative feedbacks. But thanks jimmy for the idea of taking pictures of the serial number just case of a dispute and claims he gets a used or defective unit. At least that way, you have proof of some kind that the buyer is making a false claim. Excellent Idea! Thank you! =)

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jimmy_huber
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8 Feb 09 05:15:52 am
No Dyson for Christmas, you probably made life hell for that poor bastard when he had nothing to give his wife, no wonder he spat the dummy...hahahaha

I bet his wife wasn't unhappy not to get it on time : )


What I find funny was he bought her a Used Dyson. lol


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jimmy_huber
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8 Feb 09 05:19:57 am
But thanks jimmy for the idea of taking pictures of the serial number just case of a dispute and claims he gets a used or defective unit. At least that way, you have proof of some kind that the buyer is making a false claim. Excellent Idea!


Yes I actually learned that from another powerseller on the ebay forums a few years ago when I had a similar problem on a motherboard I sold. This was the first incident though that it paid off. He ended up trying to file a charge back which he later lost.


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planes
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8 Feb 09 09:27:08 pm
I got a neg because I didn't return a message in 24 hours. I didn't even state that I did.

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jimmy_huber
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9 Feb 09 01:53:04 am
I feel ya bud I had one guy send me a message on a Sunday night at 5PM left me a neg for not responding at 8PM. And my ebay page states we are closed on Weekends. I use weekends as catch up days where I generally don't answer questions. People must really think the only thing we do is sit in front of the PC waiting for their message. I have 5 email addresses, 3 ebay accounts, phones, and several other methods including salehoo I have to watch. Im lucky if I can check them all once a day lol.


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bayericlowe
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13 Feb 09 05:49:22 pm
Wouldn't know and its because of things like this that they changed the policies.

Now you can't even leave feedback anymore, negative or what not because they complained on both ends. Only feedback you can leave is a DSR that goes for both buyer and seller.


I've been going the way of Big Ticket Depot, Amazon etc. and hardly had any hassles at all there BTD will broker and sell your big ticket items for you, so there you can make sure you get full price and payment by credit card. I guess that's something not even looked at on eBay. Though with any larger transactions or amounts I have always dealt with something or another, its just alot less frequent on Amazon or Bonanzle or iOffer it seems like. Better marketplace or just less crowded with possible fraud.

Another place that seems to be doing great work now is Godaddy Marketplace I have noticed its getting to be quite nice.

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jimmy_huber
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13 Feb 09 06:33:09 pm
Ill have to look into those 2 you mentioned. I never heard of either but my site is hosted by godaddy so maybe ill have a look.


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bayericlowe
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20 Feb 09 12:30:56 am
Yeah I would agree that Godaddy is really going the right direction. Godaddy gets thousands of visitors per week & now if you get listed in the shopping directory they do upgrades, etc.

They should be in the recommended list definitely, well at least if you are more for direct sales then auctions.

eBay/uBid are still the kings of anything with auctions.

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planes
Posts: 839
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20 Feb 09 03:48:31 am
Wouldn't know and its because of things like this that they changed the policies.

Now you can't even leave feedback anymore, negative or what not because they complained on both ends. Only feedback you can leave is a DSR that goes for both buyer and seller.


I've been going the way of Big Ticket Depot, Amazon etc. and hardly had any hassles at all there BTD will broker and sell your big ticket items for you, so there you can make sure you get full price and payment by credit card. I guess that's something not even looked at on eBay. Though with any larger transactions or amounts I have always dealt with something or another, its just alot less frequent on Amazon or Bonanzle or iOffer it seems like. Better marketplace or just less crowded with possible fraud.

Another place that seems to be doing great work now is Godaddy Marketplace I have noticed its getting to be quite nice.



What does BTD stand for?

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bayericlowe
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20 Feb 09 03:57:18 am
That is the Big Ticket Depot. A pretty new one out there. I've been checking them out for a bit. What Big Ticket is good at is direct sales of big ticket items, like for instance S 3000 stereos by Panasonic or something you can't find much in the stores.

I guess and with the affiliates + brokers I've spent time around it is basically a Amazon marketplace for exclusively expensive items.

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soule2009
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25 Feb 09 06:20:14 pm
Jimmy,

What is your Ebay name? I would like to see how you word postings..

Thank you,

Soule2009 jimmy_salehoo,

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dwmgoods35
Posts: 310
Joined: 19 Feb 09
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25 Feb 09 07:09:03 pm
Hey guys,

Can anyone tell me if Using Immediate payment required in listings is a good or bad option? Or is it just driving more people away? Also can anyone five myself any pointers do writing a good description in my product lisings on ebay? please feel free to check out some of my products and reply to me with some areas of my description that I can improve on. Seller ID DWMGOODS35. I am asking this because I am constantly assuming that its my descriptions that keep people from buying some of my products. Also to add, What recommendations does anyone have as far as getting more people to visit my listings? I do not have an ebay store right now because I don't have a consistant line of products and I just recently opened an ecrater store for free. Thanks guys!

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designerthriftshop
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25 Feb 09 10:26:36 pm
Hi DWM. I looked at your listings & they seem professional. Your pics are good & so is your text. I can't really tell you how to get traffic to your eBay stuff but I have a link posted on my My Space & Facebook pages. If I have a customer that has bought, lets say a pacifier, then when I have other 'baby' items I email them to let them know I have other things they may like. I have gotten repeat business by doing that.

So that's my best shot at answering your questions. Looks like you are using a lot of pictures & that gets to be expensive!

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dwmgoods35
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26 Feb 09 01:50:20 am
Hi DWM. I looked at your listings & they seem professional. Your pics are good & so is your text. I can't really tell you how to get traffic to your eBay stuff but I have a link posted on my My Space & Facebook pages. If I have a customer that has bought, lets say a pacifier, then when I have other 'baby' items I email them to let them know I have other things they may like. I have gotten repeat business by doing that.

So that's my best shot at answering your questions. Looks like you are using a lot of pictures & that gets to be expensive!


Thanks for taking a look at my listings. I use Auctiva which I can upload unlimited pictures for free. The myspace thing I can look into. Thanks again.

Don

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