eBay's turbo lister problems

Hi all just got an email from salehoo help

seems they have a problem with csv product loading its not working i am a new member and need to upload my products to my store...can anyone tell me how they are loading there products to there store....please don't tell me one at a time as this would take me weeks my store name thedepotshop.com
any ideas please.

P.S I wont to upload using csv from my suppliers...

Hi WWBthedepot,

We sincerely apologize for this inconvenience. Our developers are still looking into this issue. Please note that at this point only Turbo Lister can be used to perform bulk uploads.

Again we wish for you patience and cooperation.