Wholesale & eBay Forum General Selling Advice & Tips Guidelines in contacting suppliers

Guidelines in contacting suppliers


shane_salehoo
Site Admin
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  • Joined: 10 Jun 14
  • Karma:
17 May 16 07:53:49 pm
Ever experienced a supplier not returning your emails or picking up your calls? Below are some general, but helpful tips in effectively contacting suppliers:

1. go over the suppliers' websites and all sections such as the FAQ, Shipping Policies, Terms & Conditions, Wholesale and Dropshipping Info, Reseller's Application, Dealer Program, Returns & Exchanges, Product Downloads, etc. - the answers to your questions might be there! Taking a few minutes to read these areas will save you a lot of time in the long run.

2. Give a brief introduction about your company/ business. Let them know how long you've been in the online selling business, your niche, and your monthly average sales. If you are a start up reseller, let them know as well!

3. Provide them your full contact details and the best time to reach you.

4. If a supplier has a section on their website for reseller's registration or to submit an application, do this first especially if there are no membership fees involved. Setting up an account with suppliers takes an average of 15- 20 minutes to complete. If your account gets approved, someone will get back to you in 2- 3 business days.

5. Give them the URL of your website, eBay, Amazon, Etsy, Facebook Store etc. whichever one you have. Suppliers want to see and verify that you are indeed a reseller and not just purchasing items at wholesale prices for personal means.

6. When calling suppliers, make sure you do so within their office hours. Leave them a message if no one was available to take your call.

7. If the supplier you'd like to work with requires a reseller's license or business registration, volunteer this information or give them a copy of it with your initial email.

8. Wholesale prices are tailored to your order requirements. If you are inquiring about product prices, state the products and the quantity you are looking for so they can give you a wholesale price quote. Most suppliers do NOT list their wholesale prices on their website and it's only available to registered or approved resellers.

9. Lastly, sending a follow- up email doesn't hurt either. If a supplier doesn't get back to you in a week, send them another email.

How to contact suppliers

There are various ways to contact the suppliers you want to work with

1. Via SaleHoo: Please refer to Link hidden: Login to view on how to contact our suppliers.

2. Through the suppliers' contact page: A good number of suppliers have an online contact form which you can use to send your inquiry.

3. By phone: Phone numbers are listed on their supplier's profile page here in the directory or you can visit the suppliers' websites to check it out.

4. Live chat: Some suppliers also offer this type of support and is generally a quick way to get your questions answered.

Hope this helps you out :)


song5my
Directory Approved Supplier
  • Posts: 49
  • Joined: 11 Dec 15
  • Karma:
21 Jun 16 07:54:11 am
that is helpful....thanks for sharing


LePetco OEM/ODM manufacturer of dog&pet products wholesale supplier,looking for worldwide partners and wholesalers. More details please check:Link hidden: Login to view

ljfoote
Full Member
  • Posts: 4
  • Joined: 18 Aug 16
  • Karma:
28 Jan 17 04:14:56 am
Hello Shane,
I have a question based on this posting. Do I have to have an eBay store or something similar before I should contact suppliers? I'm still trying to figure out which things to do first.

Thank you for taking the time to answer my question.
TheGadgeteer


The Gadgeteer from The Gadgeteeria

fudjj
Site Admin
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  • Joined: 27 Jul 07
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29 Jan 17 07:55:27 pm
Hi Lola,

You can of course sell on eBay without having a store, but that aside. Supplier contact should most definitely be initiated prior to establishing any store front, eBay or other platform, simply because that will be costing you money before you're giving yourself a chance of making money. So you're already starting of behind going store front first.

Get your supplier/s lined up ready to go and then you take on a store if you wish and then you're in a position to start listing product/s straight away.


Mark (fudjj)

Community Manager
SaleHoo.com

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fudjj
Site Admin
  • Posts: 6305
  • Joined: 27 Jul 07
  • Karma:
29 Jan 17 07:56:58 pm
Hi Lola,

You can of course sell on eBay without having a store, but that aside. Supplier contact should most definitely be initiated prior to establishing any store front, eBay or other platform, simply because if you take a store front on first then that will be costing you money before you're giving yourself a chance of making money. So you're already starting of behind going store front first.

Get your supplier/s lined up ready to go and then you take on a store if you think a store front is what you want wish and then you're in a position to start listing product/s straight away.


Mark (fudjj)

Community Manager
SaleHoo.com

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