PayPal offer support as good as anyone, but they can place holds on new accounts at times. The best thing to do when starting an account with PayPal is to call them and speak with them about why you are opening the account and the amount of money you expect to be flowing through the account. Lot's of people compain, but what you will often find is that most of them, if any at all, ever even considered speaking with them before opening the account.
You have to remember that PayPal have these procedures in place for buyers protections. If you speak with them and provide them with any information they require up front, it can save you the heart ach of having any drama with them. Trust me, having dealt with PayPal for years and years, I've always found it a lot easier to speak with them up front than having to deal with them in a red flag situation.