Wholesale & eBay Forum General Selling Advice & Tips How to contact SaleHoo directly

How to contact SaleHoo directly


ozziewolf
Free Member
  • Posts: 9
  • Joined: 20 Sep 11
  • Karma:
29 Sep 11 02:59:11 am
Ok,

I REALLY hate resorting to public forum, but it appears the only way to contact Salehoo.

I need to speak to someone on the phone regarding problems associated with the stores product.

Quite clearly on the advertising for the stores it says:


We will always have an answer to you within 12 hours (and usually MUCH sooner than that). We also have a toll-free number you can use to get instant answers for any Stores-related issues.

Now I don't care if it's toll free or not, I am in Australia - but I want my store fixed, I'm not paying $$$ / mth for something that doesn't work.


richelle_salehoo1
Site Admin
  • Posts: 5231
  • Joined: 20 Oct 08
  • Karma:
29 Sep 11 05:00:50 am
Hi Ozziewolf,

I replied to your PM earlier. Yes, we do try our best to address all concerns as fast as possible, but there are some issues that may take longer than others to fix. We have been advised that the issue you originally reported has been fixed.

If you have another issue, please specify so we can forward it to our developers.

Please feel free to contact us at support@salehoo.com and our toll free number is 1800-322-7952 (You can call us from 11am -7pm NZ time). But currently the phone line is down due to the recent typhoon this may be the reason you are just getting voice mail.

Kindly PM me your contact number and I'll have my colleague call you to discuss further.

All the best!


Richelle

Customer Support Manager
SaleHoo Group Limited
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