What I've taken from your posts are 3 main points.
2. Lack of support
3. False claims regarding suppliers
Just before I furnish those 3 key points of your disillusionment, let me confirm that this is an open forum for all members. So long as a post does not infringe on forum posting rules, then members are more than welcome to share their opinions, along with most other things.
We most certainly DO NOT censor members opinions purely on the basis of them being an opinion, so your posts being just that, will remain in place.
OK, to the Labs
You make a claim that SaleHoo is somehow marketing that the Labs in integrated with our supplier directory and therefore it is false advertising and they clearly are not integrated. The latest incarnation of the Lab does have some integration with our directory now, however, that only works if we have suppliers in the directory that you are trying to match a product to.
If there are no exact matches, then it will show suggested results that you can then follow up with as a guide.
If you feel that SaleHoo does have misleading marketing then if you would like to pass an example of that on to me I am happy to take that up with admin on your behalf.
Just a footnote to the Labs point, it's under constant development and we always welcome members input on how we can make it better. So you are always welcome to send your feedback on it via the red feedback button and our tech team will most definitely review that.
In regards to SaleHoo offering members money back on their subscription because you don't feel the Labs is worth paying for. The Lab service is provided to members FREE, it is not part of the subscription price. It's not a cheap service for SaleHoo to offer, but SaleHoo absorbs the cost of providing that service to its members.
The idea of then offering you or other members a refund on a free service seems a little bizarre to me, but we seem to have a difference of opinion on that matter.
In regards to of the supplier's list.
Now I have no idea personally of what the current number is, but it does change constantly because if we find a supplier is in breach of our trading policy, then they are removed, Couple that with the fact that we are taking new supplier applications every week and the actual number of suppliers we have at any one time is very fluid.
That said, we don't have any hidden lists that we keep private, all of our verified suppliers are clearly displayed in our supplier's directory, so I'm not really sure what the point of asking for a list actually is. Support is always busy with member inquiries, of course, they can't waste their time making lists when that information is already clearly available for you on the forum.
I don't personally see what possibly service having a list will provide you, but of course you are quite welcome to look through the directory and make your own list if that's what you really want to do.
Now if I've actually missed the point you were trying to make and you feel that we have non-genuine suppliers as part of our directory, then I would ask you to send me the list of those you feel are NOT genuine suppliers and I will personally take that up with admin on your behalf to clarify.
That said, I know the verification process suppliers have to go through to get listed and am completely confident that any supplier listed in our directory is a completely authorised supplier.
To your third point, lack of support.
I don't know what our current membership is, but we're talking around 100,000 at least (I think) Support can't be expected to follow up with everyone to make sure all is going well or if they need advice or help with any matters of concern. They're already busy servicing members who come to them wanting help.
Surely you have to take some responsibility here, if it's help you need, then that's why we have support and this forum, along with our Social Media platforms as well. It's not difficult to get our attention and we're always willing to help as much as we possibly can, all you have to do is ask.
Just to finish off with your idea of us posting a list of niche markets. I'm not sure what the point of that would actually be. Firstly, we would need to do the market research to identify those markets and that itself can take months and then even if we could clearly identify GENUINE niche markets and we made a list of them on the forum, they wouldn't remain niche for very long at all.
What would happen is that members would all jump straight on them and those niche markets would become saturated overnight and then we would get abused for telling people they were niche markets to start with. Not just that, but what about all the members who have done the months or market research and have identified niche markets that are now serving them well?
Do you think they would thank us for destroying their months of hard work by shining a light on their niche for everyone else to then try and take advantage of? I doubt they would be very happy about that at all, to be really honest.
Now I understand we're not going to agree on your points, but I at least hope it gives you another point of view to consider.